IT Manager

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The IT Manager (which will be titled as a “Transit Technology Specialist”) is a member of a vital team that is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses a wide and diverse set of hardware and software.  This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Transit Technology Specialist must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. The Transit Technology Specialist provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.

*Note, this position will be title “IT Manager” under the RABA Transit Contract.

Location: 3333 South Market Street Redding, CA 96001 (Hybrid option)

What you’ll do:

• Support computers and networking at RABAs Maintenance Facility and RABAs Downtown Passenger Terminal.
• Provide onsite, and remote, network and on-call services, including emergencies, during or after normal business hours (Help Desk)
• Phone system support (VoIP) in coordination with City of Redding IT
• Develop, test, resolve, and document new software features for training and deployment
• Create a strategic plan for Transit software installations
• Develop new products and services for MTM
• Facilitate a team environment to enable efficient and accurate communication through entire organization
• Troubleshoot logistic technology software and document issues and expected results
• Lead implementation of Transit technology
• Create reports and presentations for internal and external Clients
• Serve as a liaison between the IT department and Clients to ensure highest degree of customer satisfaction
• Deliver educational programs to continuously increase both internal and external customer use of the Transit technology product suites through the use of e-Learning and digital content delivery methods and certifications
• Assist TLC in application integrity, performance, dispatch workflow, vendor communication, trouble shooting and Driver complaints.
• Provide consultation services to internal and external customers to advise of the available technology and employ best practices in the use of Transit technology; ensuring that each customer’s deployment of Transit technology are optimized for maximum value
• Provide on-going training and coaching for Clients and support staff on all services and products
• Execute project plans to ensure that MTM is delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendors
• Complete tasks and assignments of the project to ensure that both the company and customer’s business objectives are being met on a project-by-project basis through on-site and remote training and technical support as the leader of the customer care team.
• Other tasks as assigned by MTM or RABA (the client)

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• Bachelor’s degree in technical or business disciplines preferred; willing to accept equivalent field experience
• 2 + years of transit software support, maintenance, upgrade, and customer care experience
• Experience supporting operations in the field

Skills:

• Knowledgeable in transit industry
• Demonstrate a high level of ownership
• Must be able to demonstrate strong customer service skills
• Ability to maintain positive and team focused during high stress situations
• Demonstrate excellent interpersonal, communication and presentation skills
• Ability to maintain high level of confidentiality
• Regular attendance is required

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paterni