Commercial Operations Manager

Company Description

LGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas – clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents – it has around 450 employees across its four FDA-registered and ISO 13485-certified facilities in the USA and Ireland, and an ISO 9001-certified facility in England.

LGC Clinical Diagnostics partners with IVD and biopharmaceutical developers, CROs and academic institutions covering the entire diagnostic pipeline, from concept and early-stage research to accelerated product development and, ultimately, routine clinical use. It develops and manufactures a comprehensive portfolio of premium catalogue and custom-developed diagnostic quality solutions and component materials for the IVD and extended life sciences industry through its four brands, Maine Standards Company, SeraCare, The Native Antigen Company and Technopath Clinical Diagnostics. Together, they serve 7,500+ customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology.
lgcclinicaldiagnostics.com

Job Description

The Commercial Operations Manager is responsible for leading continuous improvement efforts in commercial processes, systems, and tools to increase sales productivity and effectiveness, drive sustainable growth, and enhance customer experience. This role manages a team of business analysts and sales operations team members to support the needs of LGC CDx’s global sales and marketing organization and foster a “One CDx” mindset.

Succeeding in this role requires strong leadership and partnering closely with Sales, Marketing, Product Management, Customer Service, Finance, Business Applications, and other cross-functional teams to ensure seamless coordination and alignment of key commercial activities.

Qualifications

• Bachelor’s Degree required; MBA or advanced Degree preferred.
• 5+ years’ experience in a commercial function such as Commercial Operations, Sales, Business Development, Product Management, or Marketing within the life science/diagnostics industries.
• Proven management experience – a history of having planned and delivered significant growth.
• Understanding of sales processes and various selling methodologies.
• Proficient with Salesforce and Microsoft suites (Word, PowerPoint, Excel, Outlook), OneDrive, and SharePoint.
• Expertise in leveraging visualization/BI tools to build dashboards.
• Experience designing and implementing CRM and marketing automation platforms.

Additional Information

All your information will be kept confidential according to EEO guidelines.