Retail Processing & Conveyable Pick Supervisor, 1st shift (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are seeking an Retail Processing & Conveyable Pick Supervisor, 1st shift to join our team. In this role, you will plan, organize and lead order fulfillment, picking, and workflow activities in a high-volume distribution center. The role is responsible for ensuring the team meets and maintains productivity, accuracy, and safety standards for all picking and order processing. Applicants should have strong analytical and problem-solving skills, excellent administrative and organizational skills, and sharp communication skills. The ideal candidate has previous experience working in an order fulfillment role. 

A day on the job looks like this: 

• Supervise a team of order fulfillment associates/drivers to include conveyable, non-conveyable items either within a picking module or on battery-powered equipment 
• Leverage WMS to understand daily goal and cadence to maintain building balance and steady work flow 
• Monitor, coach and assist associates to improve individual and team performance  
• Develop and measure key performance indicators to drive productivity improvement 
• Perform root-cause analysis to expose the source of errors and identify opportunities for improvement, including identifying specific usernames to increase worker accountability 
• Work with other teams cross-functionally to ensure timely processing of orders to maintain accuracy customer promise 
• Planning and monitoring daily labor needs based on immediate and forecasted order & unit volumes 
• Evaluate staffing requirements to support varying workloads 
• Identify opportunities to improve efficiency and optimize cost effectiveness 
• Closely monitor order fulfillment activity and adjust bin size and min/max stocking levels to maximize overall warehouse capacity 
• Ensure compliance with standard processes and methodology for all order fulfillment–related activity within the warehouse 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Must have automated system: OPEX Perfect Pick 
• High school diploma or equivalent; college degree preferred 
• 2–4 years of experience in order fulfillment 
• Experience leading a team of 12–15 associates  
• Good organization and business administration skills 
• Attention to detail 
• Willingness to improve, learn and adapt 
• Ability to supervise, control, manage, instruct and lead others to complete the assigned tasks 
• Ability to manage time effectively  
• Ability to handle multiple functions and meet the deadlines consistently 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout fo