E-commerce Operations Manager

**👋 What’s The Company Like?**

Company Size:

20-30 employees

**🙌 Intro**

Join a team and brand you can feel good about that is in the top 1% of the top 1% (and growing ) of Ecommerce DTC brands. If you’ve led teams with effective methodologies, have owned and managed P&L’s and have a passion for supply chain and other ops, this is for you.

**Together we:

- Serve US and other English speaking customers.

- Champion offering peace of mind and safety for** our consumers and their families in emergency fire situations.

- Find and welcome the right people.

**Our Values**

❤️ We…

- Continually improve. We are committed to learn from past results and continuously improve.

- Fun & Friendly. We have a fast-paced, fun and friendly environment.

- Integrity. Acting with strong ethics.

- Communication. Everyone understands that communication is top priority and nobody is afraid to ask questions or speak up.

- Honesty. Acting in a transparent, trustworthy manner.

- Accountability. Accepting responsibility for your actions (and inactions) to build trust.

- Promise to Customers. Staying true to the words we speak and the bonds we make.

- Teamwork. Creating something greater than ourselves as individuals.

- Quality. Maintaining the highest standards.

**🔎 Our Take On the Company**

We have great products, provide a wonderful customer experience (I mean, have you seen our reviews?) and work hard to learn from and improve on yesterday. Come learn our sauce and cook with us to make it even better.

Requirements

**💻 What We Want You To Do**

- Understand business vision from CEO’s and build team lead OKRs that align with vision and quarterly objectives.

- Work closely with the marketing manager to plan and execute supply chain operations that serve customer & product demand. Provide inventory, cost and delivery information so marketing can make decisions.

- Drive and manage operations (Supply Chain, Customer Service and Accounting departments):

- Understand business vision and build OKRs for managers/leads (supply chain, customer service, accounting) that are congruent with yours and help them achieve theirs.

- Build SOPs, frameworks and processes for supply chain, customer service and accounting.

- Work with other managers and leaders to drive execution and remove roadblocks.

**🎯 Job Score Card**

Your performance will be measured against these Objective Key Results (OKRs):

- Build and monitor OKRs for direct reports (supply chain, customer service and accounting).

- Lead weekly meetings with direct reports to see what the team is working on and remove roadblocks.

- Oversee monthly inventory ordering plan based on inputs from marketing and current inventory.

- Oversee competitive cost and payment terms with acceptable quality from suppliers.

- Evaluate and approve logistic providers and routing decisions and strategies.

- Review and approve company expenditures.

- Network with other E-Commerce Ops Managers.

- Manage the payroll and invoicing processes with the accounting department.

- Creating, optimizing, implementing and helping maintain company manuals, policies, procedures and best practices.

- Drive and manage ongoing projects to ensure timely completion.

- Creating monthly, quarterly and yearly reports and presentations for CEO’s.

- Creating, systemising and implementing all repeatable tasks in clear SOPs

- Work with the marketing manager to build dashboards and processes that improve marketing team efficiencies.

Benefits

**🤑 Salary and Benefits**:

- Fully remote position. Work from the comfort of your home, the coziness of a coffee shop or anywhere in-between. #LI-Remote

- Monthly salary paid once or twice a month. Salary paid in USD and based on experience and skill.

- End of year bonus.

- Wellness & workspace budget of 1000 dollars per year. This budget can be used for: health insurance, gym subscription, audiobooks or hardware for your computer set-up.

- Flexible working schedule

**⏰ Working Hours**

You will be required to coordinate with the rest of the team for at least 5 hours per day in the EST time zone. For the rest of the schedule you can login earlier or later depending on your preference.

Working/Company Time Zone: EST time zone

**📝 Our Interview Process**

1. Click Apply

2. You might be asked to complete a short video or questionnaire.

3. 1-on-1 video interview with HR
4. 1-on-1 video interview with Manager

🚨 **Disclaimer**

Let’s be honest. You’re more than interested in this job if you’ve made it t