Sr. Director, Demand Platform Operations

Company at a GlanceOpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is seeking a Sr. Director, Demand Platform Operations with significant experience in the programmatic ecosystem, preferably within a supply or demand platform. This senior leader will manage OpenX’s North American Demand Platform Operations team within our Demand Platforms group. This team is responsible for managing the technical integrations, operations, & primary relationships with OpenX’s tier 1 & 2 DSP partners. 
The focus of this role will be on driving revenue with existing partners through the technical & strategic understanding, investigation, and optimization of DSP partners, as well as managing a team of DSP Operations Directors. This person will be responsible for achieving revenue targets and working to establish best practices, learnings, and processes for the Operations team which uncover revenue opportunities, optimization tactics & strategies, and enable deepening relationships with top customers. 
We are looking for a revenue-led, highly motivated self-starter, who is both a strong hands-on contributor and has a track record of success with managing & leading best-in-class Account Operations or Technical Customer Success teams in the programmatic space. This role will report into the VP of Demand Platforms and will be highly visible within the OpenX organization and collaborating closely with the Exec team. 

Responsibilities:

• Revenue:  
• Drive and own revenue targets with existing DSP partners through technical expertise, programmatic knowledge, and strategic alignment across partner stakeholders. 
• Act as a player/coach in identifying, implementing, and optimizing technical & strategic aspects of a demand partner’s integration & relationship with OpenX. 
• Enable, coach, and lead the team in telling data-centric stories using programmatic knowledge, market trends, and strategic insights across the account.  
• Co-Lead investigations alongside Operations Account Director around fluctuations in revenue and/or programmatic exchange metrics - e.g. bid rate, win rate, eCPM - with the intent of uncovering driving factors & opportunities. 
• Understand and communicate OpenX’s value proposition, technology, and capabilities through strategic client engagements. 
• Partner closely with OpenX’s VP, Demand Platforms on top accounts to identify opportunities for revenue growth
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• Technical Insights, Optimizations, and Analysis:  
• Establish and lead a diligent focus to seek out, understand, and improve technical abilities & integrations with DSP Partners.
• Support the co-development of DSP account plans, including tactical optimization and/or exchange-related Product requirements which are critical to success of a demand partner. 
• Lead & enable the team to analyze exchange trends across demand platforms, publishers, formats, regions, or other bidstream signals in order to inform both broad tailored DSP strategies. 
• Ensure team accountability & focus around leveraging & analyzing critical Business Intelligence tools, and prioritizing those which matter most to a strategic goal. 
• Act as a player/coach in identifying and suggesting strategies to increase Open Market and Private Market revenues and profits. 
• Work with internal teams to build and/or improve reporting and exchange dashboards using Excel or Looker. 
• Maintain a deep working knowledge of the OpenX platform and product suite to better guide the Platform Operations team and partners in best practices
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• Partner Relationships: 
• Establish strong relationships with DSP counterpart teams, including but not limited to day-to-day contacts and technical counterparts which have direct or indirect influence over supply partnerships.
• Be in-market and maintain strong relationships with top customers and gather intel and competitive feedback to shape OpenX’s company strategy and product roadmap
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• Management & Operations: 
• Lead contract negotiations and integrations for new demand partners
• Manage the Platform Operations team and conduct weekly 1:1’s and team meetings, lead career mapping and development conversation