Program Manager

Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Reporting to the Senior Manager, Patient Safety and Risk Management, the Program Manager for Patient Safety will work with quality and safety leaders throughout BWFH to provide program management, and analytical/decision-making support for BWH safety initiatives.

The Program Manager will provide comprehensive program leadership, management, and facilitation for assigned patient safety programs and initiatives. They are responsible for data collection, analysis, and reporting to a wide range of clinical, administrative, and executive leaders. The Program Manager must be able to coordinate programs and improvement activities across multiple academic and operational departments concurrently and serves as a highly visible, energetic champion of patient safety throughout the organization.

Extensive daily interaction with staff and senior leadership in the Department of Quality and Safety and throughout Brigham and Women’s Hospital (BWH) and Mass General Brigham (MGB) is a key component of this role.

This position requires program management skills, excellent interpersonal skills, professional maturity and analytic ability. Clinical background and/or experience in patient safety, risk management coordination preferred but not required.

 

Qualifications

• Responsible for program management of multiple hospital wide patient safety initiatives. Program management responsibilities include:
  • Work with committee chairs to identify strategic focus.
  • Responsible for ensuring all program goals and related tasks and timelines are completed in an efficient manner.
  • Support committee chairs during and between meetings.
  • Prepare agendas, minutes and follow-up on action items from meetings.
  • Prioritize program deliverables to meet deadlines.
  • Provide consulting support to aide decision-making and strategic planning by senior management.
  • Manage logistical and administrative aspects of multiple patient safety programs including overseeing resources, reporting requirements; and drafting quarterly and interim reports as needed.
• Responsible for analytic support for the development and execution of comprehensive risk/safety register.
  • Coordinate safety & quality data collection and prioritization.
  • Analyze key safety indicators across BWH and report on outcomes.
  • Analyze and interpret safety data (Patient Safety Indicators, NPSG metrics, Hospital Acquired Conditions, rL Solutions, Serious Reportable Events, etc.) across BWH.
• Independently works to ensure Equity-informed High Reliability Organization (HRO) concepts are embedded throughout BWH, such as, sequence of reliability, continuous improvement, just culture, increased reporting of adverse events and near misses, and increased transparency.
  • Provides staff education to nurses, physicians and committees regarding HRO, patient safety, quality measurement and improvement, non-punitive reporting, and error prevention.
• Works with Senior Manager of Patient Safety and Risk Management and the Patient Safety and Risk Management team to perform other strategic and operational duties, as required.

Knowledge/Skills/Abilities:

• Superior organizational and interpersonal skills with ability to work independently.
• Ability to manage multiple tasks and projects/program, meet deadlines and manage schedules.
• High degree of professionalism, discretion, respect, and confidentiality.
• Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs.
• Strong management skills with experience in planning, facilitating, and organizing improvement programs.
• Problem-solving ability, data management, and analytic skills.
• Experience with performance improvement methods, including statistical concepts and applications.
• Demonstrated effectiveness as a team member, team facilitator, and team leader.
• Excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides, and presenting to clinical and administrative audiences.
• Ability to analyze and present data