Client Services Manager Senior

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

Senior level liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, and building of relationships with client contacts.

Please note: This is a full-time position with a hybrid schedule at the posted location.

Current and future sponsorship are not available for this position

What you will be doing?

• Develop strong working relationships with assigned clients and FIS resources.
• Provides support in research and resolution of problems and inquiries.
• Interfaces with clients to determine present and future needs and discusses progress toward solutions.
• Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Keeps abreast of new products/services and changes to existing products/services.​
• Works to maintain and grow the client relationship while ensuring ongoing customer service.
• Conducts regularly scheduled status calls with client to discuss important key service topics.
• Identify areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

What you will need:

• 7+ Years of recent experience in a client facing role within the financial services or banking industry
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Requires working knowledge of FIS products/services as well as general banking operations and procedures
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Requires excellent presentation, writing, organizational, analytical and problem-solving skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitme