Senior Client Program Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join a Team That’s Shaping the Future of Benefits and Pension Technology
At TELUS Health, we are transforming how organizations deliver and manage their employee benefit and pension programs. Our Retirement and Benefit Solutions team delivers advanced, cloud-based administration platforms that empower employers and members across North America.

We are seeking an experienced Principal, Senior Client Program Manager professional to lead complex software implementation programs for large clients in the Benefits and Pension Technology space. Reporting to the Head of PMO, Retirement & Benefit Solutions, this role is ideal for a strategic leader who thrives in fast-paced, client-facing environments — overseeing SaaS, outsourcing, or COTS system delivery initiatives that drive measurable business outcomes.

Responsibilities

• Manage the end-to-end delivery of large-scale Defined Benefit (DB) and Health & Welfare (H&W) software implementation projects.
• Oversee SaaS deployments, upgrades, and release management cycles for multi-client environments.
• Deliver projects that meet scope, budget, and schedule while maintaining high levels of client satisfaction.
• Act as the senior point of contact for clients, ensuring transparent communication and proactive risk management throughout the project lifecycle.
• Collaborate with internal teams including Configuration, Data, Quality Assurance, Product, and Development to ensure seamless outcomes.
• Facilitate executive steering committees and governance forums with clear, data-driven reporting.
• Establish and maintain governance standards, escalation protocols, and structured project reviews.
• Identify, assess, and mitigate project risks; ensure accountability for issue resolution and scope control.
• Ensure compliance with internal standards, client requirements, and regulatory frameworks such as SOC, GDPR, or equivalent.
• Contribute to PMO maturity by developing best practices, templates, and playbooks for repeatable, high-quality project delivery.
• Advocate for project management discipline, collaboration, and continuous improvement across all teams.
• Mentor project managers and coordinators, fostering leadership capability and operational excellence.
• Partner with leadership on proposal development, RFP responses, and client solutioning for new business opportunities.
• Drive innovation through lessons learned, data insights, and automation opportunities within project delivery.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Engineering, Actuarial Science, or related discipline.
• 7–10 years of progressive experience managing complex software implementation projects within Benefits or Pension Administration Technology, SaaS, Outsourcing, or COTS environments.
• Experience delivering Benefits and Pension Administration Software Implementations preferred.
• PMP certification required; Agile/Scrum Master or PRINCE2 certification an asset.
• Strong command of project management tools such as MS Project, Azure DevOps (ADO), Jira, or Smartsheet.
• Understanding of software development lifecycles (SDLC) and SaaS delivery models.
• Familiarity with integration across platforms, APIs, and data migration processes.
• Proven success managing multiple, concurrent projects with complex dependencies.
• Skilled in client relationship management, contract execution, and change control.
• Excellent communication and presentation skills with executive-level stakeholders.
• Strong analytical, financial, and problem-solving abilities.
• Highly organized, adaptable, and motivated to drive quality and results.
• Ability to travel up to 25 percent within North America, based on project needs.

Why Work at TELUS Health

• Purpose with impact – Make a meaningful contribution to how people experience retirement and benefits.
• Cutting-edge technology – Work on cloud-based, scalable platforms that power the future of benefits administration.
• Growth opportunities – Collaborate with talented leaders in a global organization that values development and innovation.
• Hybrid work flexibility – Enjoy balance and autonomy while collaborating with national teams.
• Comprehensive benefits – Competitive com