Services Technical Instructor, Power

Perform training of field service associates, customers, and service partners on all UPS, power, and monitoring systems. Responsible for preparing, conducting, and evaluating technical training programs. Write literature and materials to be used in training programs and design exercises to enhance lectures. Conduct classes regarding safety, security, installation, programming, maintenance, and repair of software, machinery, and equipment.

 

RESPONSIBILITIES

1. Instruct field service safety and technical classes on UPS, power distribution, and monitoring systems.

• Prepare classrooms and lab areas.
• Deliver classroom and virtual training to a variety of audiences of various experience levels.
• Adapt course materials to support virtual training environments.
• Create real-world, relevant training scenarios based on knowledge and experience gained over time.
• Modify training delivery based on experience level of the audience.
• Model and enforce Vertiv safety guidelines at all times.
• Maintain and enforce classroom conduct in accordance with published policies. 

1. Drive the creation of relevant course materials.

• Provide support for course development efforts, including product research, providing subject matter expertise, and training content review.
• Create, update, and maintain teaching material and lab exercises based on feedback from Field Operations, Technical support, Engineering, and student surveys.
• Participate in New Product Development (NPD) activities.
• Perform training needs analyses.
• Incorporate change notices and safety bulletins into training materials in a timely manner.

1. Maintain classrooms and training lab equipment in good working condition.

• Assist in the management of lab equipment and lab activities.
• Maintain safety and test equipment in proper working order and update tracking lists.
• Maintain tools, spare parts, and lab equipment in proper working order.
• Maintain the classrooms and lab areas.

1. Continuous Improvement: 

• Review and integrate feedback from installation teams to continually enhance training programs and methodologies. 
• Explore and implement new training techniques and approaches based on lessons learned and industry advancements. 
• Attend professional development opportunities and industry conferences to stay abreast of evolving installation practices and technologies.  

1. Administrative Duties and Travel: 

• Complete all administrative tasks accurately and in a timely manner, including travel-related documentation such as expense reports and trip reports. 
• Conduct thorough evaluations of training sessions to assess effectiveness and gather insights for improvement. 
• Order training supplies and materials to enhance instruction programs.

 

QUALIFICATIONS

1. Two year electrical/electronic technical degree or equivalent training/field experience.
2. Excellent written & verbal communication skills with an emphasis on presentation and facilitation skills for both the classroom and lab environments.
3. Excellent organizational & time management skills. Must be able to effectively multitask.
4. Possesses a positive attitude and flexibility in a rapidly changing environment.
5. Detail oriented and self-motivated with the ability to work without direct supervision.
6. Proficient PC skills including all Microsoft Office products and web-based virtual learning technologies (e.g. Microsoft Teams, WebEx, Skype).
7. Experience with UPS, power, or power monitoring systems a plus.
8. Knowledge of, and experienced with, adult learning theory and principles or training in a military trainer experience a plus.

 

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 50 pounds.

TIME TRAVEL REQUIRED

• 10% travel expected.

 

The successful candidate will embr