Patient Services Assistant

Job Description

To assist with providing communications support to the Veterinary College and Teaching Hospital via telephone, paging and computerized messaging system. Will serve as a contact for emergencies within the building. Will interact frequently with college security and Virginia Tech Police. Will handle physical plant calls as needed. Supports the Patient Receiving/Medical Records/Patient Coordinators in proper registration, admissions and scheduling. Must be able to calmly and quickly handle patient emergency situations contacting the proper personnel for assistance. General Office duties will include faxing and copying, scanning and uploading forms into the medical record. This person must have good communication skills and be able to communicate well with referring vets, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will service many areas and take on the role of liaison between client and the VTH. The goal for this relationship is to make the clients experience with the VTH to be as smooth as possible, ensuring the owner and patient receive the best possible attention.

Required Qualifications

Previous experience in a professional office environment; demonstrated strong communication and customer service skills; ability to work under stress; ability to maintain a pleasant controlled voice; ability to multitask. Individual must be approachable and pleasant under all situations.

Preferred Qualifications

Experience in a busy professional office with direct public contact. Knowledge of medical terminology.

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Starting at $36, 501, commensurate with experience

Hours per week

40+

Review Date

03/16/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a