Senior Manager, Quality Assurance Engineering

Reporting to the CTO, the Senior Manager, Quality Assurance Engineering will play a critical leadership role in shaping and advancing TrustCommerce’s approach to software quality. This position is both strategic and hands-on, with a focus on driving modern, scalable, and reliable quality engineering practices across the organization.

The ideal candidate will have deep expertise in quality assurance, automation, and Agile delivery models—and will act as both a technical and cultural leader. You’ll guide the team in evolving processes, embedding quality early in the development lifecycle, and expanding automation frameworks to support rapid and secure software delivery.

We’re looking for someone who brings not just experience, but energy: a passionate, optimistic leader who mentors teams, leads with data, and relentlessly drives improvement. You will work cross-functionally with Engineering, Product Management, Security, and Compliance teams to raise the bar on quality.

At TrustCommerce, we strive to create a workplace where individuals can be authentic while contributing to meaningful work. We're not looking for perfection—we’re looking for builders, collaborators, and lifelong learners who are excited to lead change.

Responsibilities

• Define and execute a long-term vision for quality engineering, aligning it with engineering and product roadmaps
• Build, lead, and mentor a high-performing team of quality engineers, fostering a culture of ownership, curiosity, and technical rigor
• Champion Agile testing practices including shift-left strategies, iterative delivery, and continuous feedback
• Drive adoption and continuous enhancement of test automation frameworks, CI/CD test integration, and performance testing tools
• Establish and track metrics and KPIs to guide decisions, surface risks early, and continuously improve quality outcomes
• Partner closely with cross-functional leaders to embed quality into the entire SDLC—from requirements through release
• Lead initiatives to improve test data management, test environments, and test coverage across platforms and services
• Own and evolve QA strategy for legacy modernization efforts and new cloud-native services
• Create clear documentation of QA standards, processes, and tool usage for internal alignment and onboarding
• Stay current with emerging testing tools and trends, bringing innovative ideas to the organization

Requirements

• 10+ years of experience leading QA or quality engineering teams, including at least 3 years at the Sr. Manager or Director level
• Proven experience scaling test automation, driving engineering-wide quality improvements, and modernizing legacy QA practices
• Deep understanding of Agile development principles and the role of QA in high-performing, cross-functional teams
• Expertise with industry-standard automation tools and test frameworks (e.g., Selenium, Cypress, Playwright, Postman, JUnit/TestNG)
• Strong proficiency in test strategy development for APIs, UIs, and performance/load testing
• Demonstrated success in driving quality accountability across engineering teams
• Excellent communication skills with the ability to influence senior stakeholders and coach engineers across levels
• Data-driven mindset with experience setting, tracking, and reporting meaningful quality KPIs

Preferred Qualifications

• Experience leading quality functions in regulated or security-sensitive industries (e.g., FinTech, healthcare, payments)
• Experience integrating quality checks into CI/CD pipelines (e.g., GitLab CI/CD, Jenkins, Azure DevOps)
• Familiarity with cloud-based architectures and testing in distributed environments (e.g., AWS, Azure)
• Prior involvement in Agile transformations or scaling Agile QA practices in fast-growing organizations
• Strong technical writing skills for test plans, documentation, and onboarding resources

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Compensation: Base salary range of $170,000 to $190,000 + Bon