Regional Business Process Analyst

Essential Job Functions

• • Industry experience within international supply chain
  • Transportation knowledge including:
    • Standard procedures for direct, back to back, consolidations and gateways cargo movement
    • Industry standard documentation requirements including hazmat and limited liability risk
  • Highlighting improvement opportunities by region, station, carrier, client or vertical with recommended digital solutions to alleviate issues or improve productivity, efficiency and data quality
  • Collaboration with Global Process Managers and Application Product Owners to identify digital solutions for:
    • Training and workflow gaps
    • Global Trade Compliance risks
    • Pricing or financial leakage
    • Carrier allocation misalignment or consolidation opportunities
    • Data quality concerns impacting reporting or client visibility
  • Collecting country level business requirements including, but not limited to:
    • Export and import compliance
    • Documentation standards
    • Local language translations
    • VAT or tax requirement setup
  • Review of unique client and regional business cases that may require system configuration or custom solutions
  • Analysis, proposal and procedural documentation of regional or country level customizations that conflict with global standards
  • Testing and implementation of standards and enhancements for global cargo movement including best practices, workflow improvements and training content (work instructions, videos, live demos/workshops, procedural documentation, etc.)
  • Close collaboration with the Digital Products Field Trainers for global and regional alignment of training curriculum, new hire onboarding and operational application certification
  • Post go-live troubleshooting, onsite and virtual training, ongoing regional and station support
  Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Other Skills & Abilities

• Excellent communication skills; Ability to convey ideas effectively, listen intently, develop strong training content, and drive adoption across functions and teams.
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Good research skills to find reliable and relevant content, including introducing new technologies in teaching.
• Technical competence; have comfortability in using modern technology to develop training content
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio and backlog management tools.
• Expert knowledge of project management principles and practices.
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Education & Experience

 

• Bachelor degree
• 2+ years of experience as a Product Manager or relevant work experience
• Experience with organizational learning and development program delivery
• Experience working in a global multi-cultural environment
• Experience in the Logistics industry preferred
• Familiarity with eLearning development tools such as Camtasia, Adobe Captivate, or similar is a plus
• Proficient with MS Office or related office suite software

Certifications & Licenses

• Professional certification