We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Job Description
Position: Think Tank Supervisor
Location: Naples, FL
Reports to: Food & Beverage Managers
Status: Non-Exempt

Job Summary:
Think Tank Supervisor will be responsible for exceptional service to all guests, develop and maintain a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Responsible for daily function of the restaurant operations of Think Tank
• Ensure that scheduled reservations are complete and are set up accurately
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the manager’s checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Handle daily scheduling of team members and adjust when necessary
• Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Apply discounts, assist with any Micros and billing issues and make decisions on voids and complimentary charges followed by proper documentation.
• Monitor and maintain tables, have knowledge of all menu items to include prep time, sauces, allergies and accompaniments.
• Monitor hours, watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Responsible for cleanliness and organization of the service station and dining room.
• Train new hires on Innovation’s service standards, menu knowledge, set up and closing procedure
• Ensure team is in proper uniform/approved attire
• Attempt to limit problems and liability related to customers' drinking by following TIPS
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Assist in maintaining a motivated, interactive positive team
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers of any issues
• Other duties as assigned by F&B Managers or Director of Operations

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous Hospitality Food & Beverage experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads  
• Experience with Micros POS preferred
• Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Benefits 

Full-time Associate Benefits 

Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees 

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