Public Safety Dispatcher

Position Title:

Public Safety Dispatcher

Job Description:

We are looking for Public Safety Dispatchers to receive incoming emergency and non-emergency calls requesting police, fire, and EMS assistance from SLC911 (Salt Lake City 911).

About the Position: 

This role requires you to operate telephone, radio, and computer-aided dispatch (CAD) systems and dispatch emergency units and/or personnel in response to requests for assistance for both Police and Fire/EMS.  

The ideal candidate will have a High School Diploma or equivalent.  

About the Team: 

The 911 Communications Team is a collaborative, exciting place to work. There is currently 1 Director, 1 Acting Deputy Director, 4 Assistant Director’s, 8 Operations Supervisors, and 61 Public Safety Dispatchers. 

Work Schedule:  

This position requires non-traditional hours as needed to cover a 24-hour-per-day operation, which may include on-call hours.  

Position Salary Range:  

The entry pay rate for this position is $24.91/hr. Candidates who have directly related qualifications and experience will be compensated using the rates below.   

Entry - $24.91/hr. 

2 Year - $26.68/hr.  

4 Year - $30.25/hr. 

6 Year - $32.01/hr. 

8 Year - $37.46/hr. 

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 
• Dental, Vision and Life Insurance 
• Paid vacation and personal leave 
• Six weeks of paid parental leave from day 1 of employment 
• Retirement contributions toward a pension plan and/or 401(k) 
• A robust Employee Assistance Plan (EAP) 
• Up to $4,000 tuition reimbursement annually 
• Discounted supplemental benefits like pet insurance and legal services

 

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/ 

IMPORTANT: Early application submittal is encouraged. This position will close on Friday, April 4, 2025, at 11:59 p.m. (MST).

Key Responsibilities: 

• Using computer-aided dispatch and a telephone system, answers emergency 911 lines including calls and requests for assistance from various public and private agencies for all disciplines. Reviews and prioritizes calls as either emergency or non-emergency. 
• Responds to inquiries, transfers calls and/or records, and inputs call information into computer database.  Determines level and type of response needed and takes appropriate action based on established protocols, policies, and procedures.  
• Uses Automatic Vehicle Locator (AVL) and mapping software to aid in the dispatching and tracking of units in the field. 
• Uses multi-channeled computerized radio system to dispatch either Police or Fire/EMS units and communicates with field personnel.  Updates emergency units while in route to a scene and as additional information becomes available.