coffeehouse coach - Store# 22278, WO Ezell & Blackstone Rd.

Who We Are

At Starbucks, we believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a Coffeehouse Coach, you’ll lead and support your team of partners to deliver the Starbucks experience, ensuring operational expectations are met every day. You’ll play a key role in executing store plans, leading shifts, directing and coaching partners, and calling the plays that drive success. Your leadership will guide the team in maintaining high standards for customer service, partner behavior, inventory management, and store operations. You’ll also assist with scheduling and directing partners to ensure the store runs smoothly and efficiently.

 

 What You’ll Do

• Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation.
• Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary.
• Recognize and celebrate partners.
• Recommend and provide ongoing coaching to partners in the store and ensure expectations and instructions are followed.
• Review Store Action Plan with store manager and assist in execution.
• Assess health of overall inventory system and check and adjust orders, as necessary.
• Address potential risks to store safety, health, and operations, and address issues identified.
• Analyze your cash management reporting and take action as necessary.
• Strategically forecast, manage, and schedule hours in your store. 
• Participate in the hiring, onboarding, and performance management of partners.
• Review store communications and cascade as appropriate.
  
   

 We’re Looking For:

 

Delivers Excellence to Customers
 

·     Puts customers first and works to high quality standards

·     Performs repetitive tasks

·     Considers financial impact

 

Facilitates the Coffeehouse Experience
 

·     Listens attentively, demonstrates empathy, shows courtesy

·     Fosters team cohesion and manages conflict

Leads Green Apron Partners

·     Monitors partners’ performance, provides feedback, and offers help and coaching

·     Recognizes, motivates, and empowers partners, rewarding strong performance

 

 Basic Requirements

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
• Ability to manage store operations, including multiple situations in a fast-paced environment. 
• Ability to manage resources to en