Head of GTM Strategy & Operations

Opportunity Overview

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brn, and Prague, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. And we recently announced our $125 million Series D round, featured in Bloomberg. 

Head of GTM Strategy & Operations

Productboard is seeking an experienced, strategic, data-driven leader to run our Global GTM operations team. In this role, you will bring together sales, marketing, and customer success operations to help unite the GTM motion. As the leader of our Global GTM operations, you’ll lead a multi-disciplinary team and be a true partner to the SVPs of Marketing, Sales & Customer Success, helping the various teams achieve their targets. 

You will coach and develop a talented, high-performing team, set goals, measure success, and develop ways for the team to consistently deliver value to our GTM leaders.  As the owner of GTM ops, you will be a core member of the Senior GTM leadership team and report directly to the GTM President.

Let’s make products that matter, together.

On a typical day, you will … 

• Work with the GTM President and Revenue Leaders to optimize the way we approach the market
• Instill best practices for leveraging all of our marketing, sales, and CS technology stacks and building scalable operations
• Drive territory strategy, compensation planning, and quota setting as well as tracking progress towards marketing programs, pipeline attainment, and attribution, new business and expansion targets as well as churn and contraction
• Be a trusted business partner for the Revenue leadership team, bringing forward opportunities to relentlessly improve the way we find, close, and service our customers
• Report out on key initiatives, and core KPIs, as well as drive cross-functional meetings - such as the weekly pipeline sync and sales & customer success forecast
• Partner closely with the Strategic Finance team to develop integrated plans in support of Productboard’s strategy and associated objectives
• You will be a regular guest contributor to the Senior executive team, driving visibility and clarity to help inform better decision making

Your tech stack

You will work with the following tools, frameworks, and software:

• Salesforce
• Marketo
• Vitally 
• Productboard
• 6sense
• Looker
• Rampmetrics

About you

• At least 10 years ideally owning both sales and marketing operations in a high-growth environment, with some prior experience owning or collaborating with customer success operations
• Highly data-driven, and analytical with a proven track record of surfacing improvements and optimizing the way GTM teams operate
• Strong process and program management skills, with the ability to influence key stakeholders and execute with speed
• Experience working with a multi-segmented B2B SaaS solution, including PLG and Enterprise
• Exceptional leader of high integrity who can articulate a clear vision for the team, and work across boundaries and geos to help scale our business to the next level
• Experience working with Product Management and Development tools is a plus
• Strong oral and written communication skills with the ability to conduct presentations in large groups
• Track record of triaging reports and driving meetings to create action items and improve performance

 

Market Opportunity

We are targeting a massive and growing market of digital product makers. As software continues to eat the world, the number of digital product makers and the importance of product decisions keep growing exponentially.

Productboard's paid users are not just Product Managers, but also Designers, Researchers, Engineers, Product Marketers, executive stakeholders, and even members of customer-facing functions like Sales, and Customers Success.

Amongst Productboard's customers are digital native companies like Zendesk, Slack, and Autodesk, as well as companies undergoing a digital transformation like Disney, Quicken Loans, Cartier, McLaren, and Swarovski.

Product Vision

Productboard seeks to be the system