Customer Service Representative

Provide courteous and efficient service to our customers who place orders for stock lenses from our Distribution Center and conducts business in a manner consistent with HOYA values.

• Answer incoming calls from accounts help them with placing their stock order, substituting any lenses that may be out of stock when approved by account, and addressing any issues, questions, or concerns they may have.

• Enter new RX jobs into DVI, re-process Dr. Redo-RX changes, and any warranties that are permitted by company policy.

• Issuing requested RMAs to customers once Management has approved the lens return, which on some may require to get a list of all lenses account wants to return and the value when requested by management.

• Cancel any backorders an account may have but only when requested by the account.

• Sort customer invoices from previous day, stuff envelopes, and ship to accounts.

• Answer emails in a timely manner.

• Input fax orders in a timely manner and call accounts if you encounter any problems with their order.

• Supplying all paperwork needed when requesting a credit for an account and placing the request in its designated place for management.

• Work with UPS/FedEx and other carriers to track/locate shipments.

Education:

• High school diploma or GED. 

Experience:

• 2+ years customer service experience required. 

Essential Skills Required:

• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Computer Skills: To perform this job successfully, an individual should have basic Excel skills, Ten Key (Data Entry) skills, good typing skills.