Enterprise SaaS Staff Engineer

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a highly motivated and skilled Enterprise Staff SaaS Engineer to join the SaaS Engineering Team. This role is responsible for designing, implementing, and maintaining our Atlassian Suite. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and the user experience. This is an exciting opportunity to help elevate revenue driving marketing initiatives at a premier gaming company.

THE GAME PLAN
Everyone on our team has a part to play

• Work with the team in identifying, documenting, and supporting our business use cases for our evolving core services
• Maintain, optimize, and scale Atlassian applications
• Drive solution design, architecture, and implementation across the Atlassian platform to meet business needs
• Configure user provisioning, workflows, issue types, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations
• Configure Confluence spaces, templates, and macros to improve collaboration
• Develop custom scripts to automate administration tasks and enhance productivity
• Provide trainings to users and teams to increase user adoption and promote new features
• Collaborate with other key SaaS stakeholders to provide collective oversight of the SaaS applications platforms
• Provide Tier 3 support for critical system issues and escalations, working to resolve problems quickly and minimize downtime.
• Promotes optimal useability of SaaS Applications capabilities
• Have a good understanding of Integrations of SaaS Platforms and the ability to provide guidance and implement such configurations
• Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people
• Works with the Internal Controls teams in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve
• Works closely with the Security team, prioritizing safety of the company's systems and content
• Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations
• Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way
• A coach and mentor to other team members, providing training if required
• Foster trust and builds relationships with the other Enterprise Technology teams
• Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes
• Ensures vendors provide proper levels of support, maintain SLAs, and provide root cause analysis for escalated issues
• Ensures all team, departmental and company policies and procedures are adhered to, including technical change management and service continuity
• Performs other duties as assigned or required to meet company goals and objectives
  
  
  

THE STATS
What we're looking for in our next teammate

• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field. (Master’s preferred)
• ACP-520: Atlassian Cloud Organization Admin or ACE (Atlassian Certified Expert) preferred.
• Expert-level proficiency in technical support and administration in the Atlassian product suite including Jira Software, Conf