Operations Manager

A bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.  Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 
The impact you'll haveAt Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As a General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a people-first mindset and instill accountability, ownership and innovation in every member of your team.  Reporting directly to your applicable Area Manager, you will utilize a can-do, strategic and results-oriented approach to ensuring consistent day-to-day operations, financial efficiency, and an unmatched experience for our team members, guests and residents on your property. As a member of our property leadership team, this individual will demonstrate exceptional communication skills and will be a world-class collaborator across property and non-property teams. The General Manager will be a motivational and people-focused leader who is a champion of Placemakr’s Community Norms and leads by example to uphold a culture of top performance across their team, contributing to operational and budgetary excellence. 

What you'll do

• Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider. 
• Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment. 
• Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations. 
• Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property. 
• In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs. 
• Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team. 
• Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent. 
• Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms. 
• Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and/or budgetary solutions that support Placemakr standards. 
• Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards. 
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