WWE: Summer Slam - Retail Event Associate

The Event Retail Operations Associate is responsible for carrying out the front-line event set up, carrying out logistics for the retail infrastructure designed for the event, ensuring operation excellence and flawless execution of retail event operations. Event Retail Operations Associates will assist with the setup, breakdown, and sales of fanatics’ merchandise locations. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Event Retail Operations Associate will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

General Duties and Responsibilities:

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
• Understand Fanatics Values and how they relate to the Event Operations Associate role
• Maintain sales floor and/or stockroom standards with an eye to detail 
• Troubleshoot sales transactions via the Fanatics Point of Sale System (POS)
• Provide a fun and professional environment for team members and fans
• Assist with stocking of merchandise
• Assist with inventory when needed 
• Organize supplies and equipment 
• Load and unload merchandise trucks 
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
• Perform additional responsibilities as assigned by the Leadership team 

Job Knowledge, Skills and Abilities 

• Possess a fun, outgoing, confident, and professional demeanor 
• Ability to build product knowledge 
• Ability to work as a member of a team in fast paced environments, servicing a diverse fan base 
• Ability to maintain high standards of organization and cleanness 
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude 
• Strong communication, literacy, and numeracy skills 
• Ability to be punctual, consistent, and reliable on the job 

Education, Experience and Requirements

• Minimum 18 years of age
• Experience working in venue and retail / merchandise environment 
• Ability to work independently and responsibly in a fast-paced continuously changing environment
• Must be friendly, self-motivated, and love meeting new people in an exciting event setting
• Basic math skills: ability to accurately count change and balance bank
• Willingness and drive to exceed guest and partner expectations
• Ability to work independently or in a team during set up and to get tasks done efficiently
• Ability to communicate effectively with supervisor and guests
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation

Physical Demands: 

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Ability to stand, walk, bend and move throughout the venue for extended periods of time
• Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

• Greet fans and ask questions to help make their shopping experience an enjoyable one 
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top notch shopping experience 
• Maintain sales floor and/or stockroom standards with an eye to detail
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

Education, Experience and Requirements

• Minimum 18 years of age, High School graduate or equivalent
• Past experience working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Availability to work extended hours on game days and during events
• Foreign language skills are a plus

Job Knowledge, Skills