Enterprise Platforms Product Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
  As a Product Delivery Manager in [Insert team name or sub-LOB], you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
  Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Develops a deep understanding of user journeys across all workplace technology interactions and assigned user segments, and then leads teams across the firm to develop solutions via a coordinated roadmap and backlog
• Assists with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product,  SMEs, Operations, Technology)
• Manages internal partner expectations with consultative advice regarding technical aspects of  solutions
• Oversees the project governance process, reporting out and presenting on project status to senior stakeholders
• Leads the full life cycle of pilot client implementations, including setup and testing, ensuring a successful end-to-end client experience during  product implementations of varied complexity
   

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Advanced knowledge of the product development life cycle, design, and data analytics
• Deep knowledge of workplace technology standards, industry trends, and emerging technologies
• Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management
• Practical experience in managing agile, cross-functional teams, often through influence

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven experience of building solid, cohesive partnerships with the business, operations, technology, and other key stakeholders
• Proficient knowledge of the product development life cycle, design, and data analytics
• Proficiency in Confluence and JIRA  
• Proficiency in Microsoft Word, Excel, and PowerPoint 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our gl