Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Mercy Care is seeking an experienced Administration & Database Manager to lead the management, accuracy, and strategic use of our fundraising database systems. This vital role ensures timely, precise data entry, reporting, and donor stewardship while providing comprehensive administrative support to the Development team. Working closely with Development and Finance colleagues, this position maintains data integrity, executes fund accounting procedures, supports audits, and delivers exceptional service to internal and external stakeholders. The role also trains team members on CRM systems, supports performance development, and fosters a collaborative culture that reflects Mercy Care’s mission, vision, and values.

What You Will Do

• Maintains and operates the fund-raising database system (CRM) for all fundraising efforts of Mercy Care. 

• Works closely with Development colleagues to ensure the accuracy and integrity of the donor database.  

• Responsible for the timely and accurate entry and maintenance of prospect records; donor records; gift and grant records; and donor acknowledgement letters. 

• Performs queries and provides lists and reports for colleagues.  Coordinates printing, signing, and sending letters of acknowledgement.  

• Train all Development and Finance colleagues who utilize CRM; 

• Performs all fund accounting procedures for the Development team including monthly closing, preparation and distribution of monthly activity worksheets, transfer requests, and reports to internal and external partners. 

• Coordinates all financial record keeping, management and analytics with the Finance team.  Supports annual audit as needed 

• Provide administrative support to the development team. Includes meeting planning and management, tracking and managing expenses. 

• Supports colleague(s) from other departments to help achieve optimum standards of excellence. Addresses issues of concern through courageous conversation and notify department manager of any interactions requiring attention. 

• Responsible for driving employee retention through engagement strategies and team development.  

Minimum Qualifications

• Seven or more years of administrative support or database management experience; nonprofit experience preferred.

• Bachelor’s degree preferred.

• Strong written and verbal communication skills and the ability to work with diverse audiences.

• Exceptional customer service and organizational skills with strong attention to detail.

• Working knowledge of Blackbaud CRM required; proficiency in Microsoft Office Suite essential.

• Ability to work independently, manage multiple priorities, and adapt to frequent interruptions.

• Demonstrated problem‑solving ability, sound judgment, and collaborative leadership skills.

Position Highlights and Benefits: 

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)  

• Opportunity to get paid