Director - Enterprise Portfolio & Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Enterprise Portfolio and Program Management (EPPM) is a team within Technology responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.

As Director, Program Management, you will be leading the successful co-creation and implementation of this strategy which will re-imagine the relationship between the customer and Amex. You will be responsible for defining and leading the Program’s multiple workstreams including Envisioning & Discovery, Solutions Management, Communications, Roadmap Ideation, Outcome Definition and Critical milestones and dependency management. The successful candidate must have a keen focus on the customer journey, advanced process design techniques, a proven ability to collaborate at scale, enjoys a fast-paced environment and can influence key partners into action, all while maintaining a positive attitude in the face of challenges.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports to Vice President, Digital Program Management.

Key Responsibilities - (Digital Program Management)

• Drive highly visible Enterprise Digital (ED) and cross-COE strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations
• Define clear outcomes centered around customers that can be linked to shareholder impact and enable prioritization across stakeholders
• Proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding
• Collaborate and partner across ED and cross-COE and enable a best-in-class operating model
• Define and manage a multi-year roadmap, managing dependencies and proactively mitigating risk
• Responsible for managing the broader roadmap and ensure there is a balance of large and small releases
• Partner closely with leadership to refine stakeholder communications and manage partner expectations

Please note, Salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

 Minimum Qualifications

• Proven ability to analyze complex processes to find and drive innovative solutions  
• Minimum of 8+ years of professional experience working across product development and engineering teams; with a proven record of driving transformational change at scale and bringing complex strategies to fruition
• Leads with an enterprise and customer first mindset with a track record of influencing others to