Strategic Account Manager

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Strategic Account Manager

Reporting To:

Director National Sales - IV & Enteral

Work Schedule:

Fully Remote or Hybrid if Local – Salt Lake City, UT

At Moog Medical Devices Group, we foster an environment where individuals trust, respect, and support one another. Our unwavering belief in our people is evident in every aspect of our operations. We cordially invite you to join our ongoing success.

Visit https://www.moogmedical.com/ to gain further insights into our company and our product offerings.

Moog Medical Devices Group specializes in designing, manufacturing, and distributing industry-leading enteral feeding and infusion pumps. Through substantial investment in research and development and leveraging our extensive expertise, we meticulously design and develop advanced infusion systems that enhance medication safety, optimize application performance, and effectively reduce medical expenses. 

Moog Medical Devices (MMD) is looking for a Strategic Account Manager.

You will manage high valued accounts, with the objective to retained and grow the business between both MMD and key account. Its responsible for building and maintaining relationships to be both the voice of the customer to Moog and the MMD’s voice to the customer.

You will develop new business, evaluating and quoting business opportunities and managing awarded project opportunities. In addition, this role is responsible for managing forecast, increasing bookings and driving overall customer satisfaction while driving cross functional coordination with internal teams to implement new design or design changes accurately and amend purchase orders accordingly.

In this supervisory role, you will manage the Sr Sales Assistant and potentially Sales Representatives. You will report to the Director National Sales in Salt Lake City, UT. Remote or hybrid work schedule may be considered.

As a Strategic Account Manager, you’ll also be responsible for:

• Build a sustainable relationship with Key strategic customers by providing all necessary information and fulfilling request to customers on timely manner.

• Ability to effectively communicate and develop relationships over a wide range of operational and professional levels, Buyer, engineers and C suite level executives.

• Retaining and Growing business with customers is key for this position and will be measure with KPI.

• Responsible to conduct negotiation with Customers that leads to have long term relationship by having: MSA, Contracts and Long-term purchase orders.

• KPI fair definition with Customer.

• Monitor and manage common KPIs with customer to make sure MMD operates accordingly.

• Capable lead a problem solving discussion

• Capable to facilitate a technical conversation about MMD products.

• Task management is key as managing multiple accounts at the same time to allow balanced demand from MMD.

• Capable to interact with other departments to develop and facilitate the implementation of new products introduction and or changes to current products.

• Owner of the Quoting process and to keep the quoting tools up to date within MMD

To be considered for the Strategic Account Manager, here are the skills you'll bring with you:

• Bachelor of science degree in engineering, Technology or Business from an accredited university; minimum five (5) years relevant to work experience which including customer facing roles-responsibilities.

• Strong interpersonal and communication skills with levels of technical and operating personnel both external and internal.

• Ability to succeed in highly regulated compliance-oriented environment while still providing service excellence.

• Ability to identify, develop, grow and maintain relationships with key stake holders both at customers and within Moog.

• Ability to Manage complex critical situation appropriately

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