M&A Integration & NPI GTM Readiness Director

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The M&A Integration & NPI GTM Readiness Director is accountable for functional integration strategy and execution, defining the M&A playbook across multiple scenarios, GTM Readiness for new product launches for integration products, and Global Operational readiness. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support speed of product innovation, and delivering business outcomes on time and with high quality. The successful candidate is a results-driven leader who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do in this role:

• Participate in due diligence for potential acquisitions, analyzing in-depth operations, Sales, Marketing and Partner aspects of businesses and performing complex analyses, including helping in developing and implementing strategies for each acquisition
• Play an active role in launching new NPI offers related to alliance and acquisition
• Design/optimize businesses processes to support new offers launch
• Assess NPI offers for Go-To Market (GTM) readiness
• Co-develop an engagement model that is repeatable, agile, and optimized launch process for these offers
• Act as the Program Lead to enable GTM readiness across all functions to launch the offer
• Lead the Lead to Cash cross-functional team to develop the business process & operational requirements for transactability for the offers
• Work with IT and Process leaders as needed to prioritize and execute the solutions
• Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch
• Ensure comprehensive planning including post sale readiness
• Develop, manage, and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
• Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

Qualifications

Our ideal candidate: 

• Experience in working with cross-functional teams to deliver engagements across all of phases of the M&A lifecycle including due-diligence, pre-close and post-merger integration
• You are a critical thinker, embracing ‘out of the box’ thinking to solve problems
• Proven experience in launching SaaS offers, experience with alliance business model is highly desirable. Well-versed in SaaS business processes and customer lifecycle
• Exemplary program management skills: this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks