Senior Associate, Internal Communications Content Producer - Retail Bank

Senior Associate, Internal Communications Content Producer - Retail Bank

Are you a highly organized and versatile communicator with a knack for crafting clear, compelling messages? Do you thrive in a fast-paced environment, managing multiple projects while maintaining a keen eye for detail? If you're passionate about connecting associates to their purpose through engaging internal communications, this role supporting Capital One's Retail Bank could be an excellent fit for you! We're looking for a skilled writer and process-driven individual to join our dynamic internal communications team.

About the Role

The Senior Associate, Internal Communications role plays a pivotal part in supporting the communication needs of various organizations within Capital One's Retail Bank. You'll work collaboratively with multiple communications managers, translating complex information into accessible and engaging content for a diverse associate audience. This role demands strong writing, excellent time management, and the ability to build effective relationships with stakeholders, including executives. You'll be instrumental in keeping our associates informed, connected, and engaged with our goals, strategy, and culture through a multi-channel approach.

Responsibilities

• Collaborate with multiple communications managers to develop and produce a wide range of written communications for their respective organizations within the Retail Bank - maintaining consistency, tone, and accuracy across various internal written materials.

• Own the end-to-end production of monthly newsletters for various Retail Bank organizations and businesses, ensuring content is timely, relevant, and engaging.

• Write and publish internal intranet articles that highlight buzzworthy projects, key initiatives, and compelling content across the Retail Bank.

• Manage and produce a weekly Slack newsletter, syndicating content across various organizational Slack channels to ensure broad reach and engagement.

• Develop presentational and written materials to support seasonal communication initiatives for Retail Bank organizations, such as Associate Appreciation Week, promotion announcements, and updates regarding office space changes.

• Provide occasional support for crafting announcements related to team structure changes, ensuring clarity and sensitivity.

• Manage and maintain accurate distribution lists for various client groups to ensure effective and targeted communication delivery.

• Utilize existing tools to track and analyze the metrics and performance of written communications, leveraging insights to recommend continuous improvements.

• Build and maintain efficient processes that foster seamless collaboration across multiple stakeholders and contributors.

Our ideal candidate will have:

• Outstanding written and verbal communication skills, with a proven ability to distill complex information into clear, concise, and engaging messages for various audiences.

• Exceptional time management and prioritization skills, with the ability to manage multiple competing deadlines and projects effectively.

• Demonstrated ability to communicate verbally with executives, adapting messaging to different leadership voices and preferences.

• Ability to write with a lively and approachable voice, ensuring internal communications are not just informative but also enjoyable and easy to read.

• Strong organizational skills and a process-oriented mindset, with experience building and maintaining collaborative workflows.

• A keen eye for detail and a commitment to producing high-quality, error-free content.

• Proactive and adaptable approach, with the ability to quickly pivot and respond to evolving communication needs.

• A strong customer-orientation and a proven track record of building collaborative work relationships.

Basic Qualifications

• Bachelor's degree or military experience

• At least 2 years experience in internal communications, journalism or mass communications

Preferred Qualifications

• Bachelor's Degree in Communications, Marketing, English, or Journalism

• 3+ years of experience in an internal communications role

• Experience in t