Jobs and Careers

MiCAL 988 Crisis Specialist - Frontline Strong

United StatesRemotefull_timeVerifiedPosted 21 Jan 2025

💰 $36,000/yr

About the role

Job Title: MiCAL Crisis Specialist – Frontline StrongMICHIGAN RESIDENTS ONLYShift: 12:00 am - 8:00 amWeek 1: Tuesday, SaturdayWeek 2: Sunday, Thursday Base Pay: $18.50 hourly About you:The ideal MiCAL Crisis Specialist – Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply! About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more. Day in the Life

Provide support to first responders

Login to helpline applications
Accept incoming calls, chats and/or texts of a varying crisis nature
Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
Address callers experiencing crisis and utilize de-escalation techniques
Document each encounter while in-call
Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
Maintain high level confidentiality while performing all duties
Perform other duties as assigned

What you need to apply

Permanent year-round Michigan residency
High School Diploma or GED equivalent
Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
Minimum 1 year experience in mental health, substance use, and/or crisis work
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space

What makes us different

Non-Profit mission-driven, person-focused environment
Opportunity for professional growth
Team oriented environment
An organizational culture of mental and behavioral health support for all

For your hard work

Generous Paid Time Off
Shift premiums
Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
Competitive wages

Our MissionHelping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors. View full Job Description: MiCAL Crisis Specialist - Frontline StrongFind out more at https://commongroundhelps.org