Catastrophe Field Large Loss Property Adjuster

• Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home

• Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages

• Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.

• When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting

• Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy

• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner

• Negotiate claim settlements with customers in accordance with business unit standard methodologies

• Use data and analytics to tell a story and influence decision making

• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually

• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training

• Researches and responds to complex customer communications, concerns, conflicts or issues

• Documents a claim file with notes, evaluations and decisions making process

• Investigates, reviews, determines and verifies complex coverage/policy information

• Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports

• Handles and occasionally negotiates complex claims that included Public Adjuster involvement

• May serve as a committee team lead for medium-sized projects or as a committee team member on large projects

• Proficient knowledge of all regional construction types and related repair methodologies

• Assists in reviewing files and making recommendations to refer files to Home Office for escalation

Key Responsibilities

• Reinspects complex and occasionally highly complex damage estimates and provides quality evaluation coaching

• Advanced knowledge of all regional construction types and related repair methodologies

• May serve as a committee team lead for large projects or as a committee team member on very large projects

• Acts as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high severity claims

• Handles inside investigation of complex and occasionally highly complex mortgagee claims

• Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans

• Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

Preferred Qualifications

• 5 or more years of property adjusting experience

• Construction or trades experience

• Written and verbal communication

• This position is not available for those who reside in California, Alaska, Hawaii, Puerto Rico and Washington

Supervisory Responsibilities

This job does not have supervisory duties

Schedule

• This position follows a 10/4 schedule (10 days on, 4 days off) with hours of 7-7 and 70% or more travel

Notice of Licensing Requirements:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign on Bonus:

• You may be eligible for a $1,00