Customer Service Representative - Frederickson, WA

 

Job ID:  507636

 

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

 

 

 

Job Summary

 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Along with coordinating with sales department, shipping, receiving, customer, delivery truck services and the logistics operations.

 

Job Responsibilities
 

• Assist customer with product questions, ordering, order tracking
• Issue credits or debits accurately when applicable
• Answer incoming calls
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
• Prepare delivery tickets and related shipping documents
• Understand the product availability and logistic issues of specific projects
• Check and review all orders assigned before they are shipped against delivery tickets
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers

 

Job Requirements

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

• High school diploma or equivalent or equivalent experience in related function
• At least 1 year of related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Dispatch experience preferred, but not required
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

 

Compensation

 

• Pay is $23/hr 

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs