Account Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader who has created breakthrough science to improve people’s health. We’re always looking toward the future and anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free employee medical coverage* via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of Account Representative is within our Informatics US Sales Team. This opportunity is currently available in our Charlottesville location, or remotely.

The AR will work closely with US Sales team partners, Business Development Representatives, Regional Sales Manager, Operations Team, Contracts & Pricing, and Finance departments as well as external parties such as vendor partners, customers, and prospective customers.

What you’ll work on:

• Product and Pricing Information: Deliver product and pricing information to partners and customers in a timely and efficient manner with accurate details.
• Customer Service: Follow through and follow up with customer requests to ensure exceptional service, demonstrating a high level of urgency and responsiveness.
• Database Management: Accurately maintain a database of customers and prospects to reflect account information and revenue forecasts using Salesforce.com (SFDC).
• Licensing and Contracting: Assist in coordinating licensing and contracting activities for sales.
• Account Research: Research account histories for accurate quoting.
• Contract Maximization: Maximize contract terms and profitability.
• Quality Assurance: Demonstrate commitment to adherence to quality processes and procedures. Understand and be aware of the quality consequences that may occur from improper job performance. Be aware of potential device defects in areas of responsibility, including product design, verification and validation, manufacturing, and testing activities.
• Compliance: Carry out duties in compliance with established business policies.
• Professional Conduct: Exhibit professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Additional Duties: Perform other duties and projects as assigned.
• Training: Attend and complete internal and external sales training on an ongoing basis.
• Travel: Travel is expected 2-4 times a year (10%).

Education and Experience You’ll Bring:

Required

• Associate degree Required in a related field or equivalent combination of education and experience in customer service or sales.

Preferred

• Bachelor’s Degree preferred.