Neighborhood Outreach Consultant

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. 

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences,  shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered,  and more compassionate healthcare family and Employer of Choice!  Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve. 

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

What You’ll Do 

Position Summary

The Neighborhood Outreach Consultant (NOC) will be a pivotal member of the Neighborhood Engagement team and will contribute to the team’s collective effort to engage prospective patients over the phone and educate them on the unique benefits that Suvida has to offer. Essential responsibilities consist of but are not all inclusive:   

Responsibilities

• Handle inbound and outbound marketing calls from prospective patients who are interested in learning more about Suvida Healthcare. Effectively communicate and educate prospects on the unique benefits and primary care experience that Suvida offers its patients.   
• Assist Neighborhood Engagement team (sales team) in calling prospects they have met at sales events / community events to educate them on the Suvida model and assist in their journey to become a Suvida patient.   
• Leverage Suvida’s CRM (Salesforce) to manage a pipeline, log current call activities, and create future task dates for prospective patient follow-up.   
• Collaborate with the broader Neighborhood Engagement Team to schedule prospects to attend local community events including health fairs, presentations at senior buildings, activities at churches, and any place where older adults may learn about Suvida’s service offerings.   
• Maintain working knowledge of insurance plans across multiple markets; Be comfortable verifying insurance with prospective patients.   
• Provide exceptional, compassionate customer service and their duties as assigned.   

What You’ll Bring

Knowledge, Skills, and Abilities

• Fluent in English and Spanish to serve patient language needs (Required)
• Great work ethic; Positive attitude and a team player mentality
• EPIC personality (empathy, patience, integrity, and compassion); Highest degree of honesty, integrity, and fairness
• Excellent interpersonal and problem-solving skills 
• Must have the patience and ability to converse with members, their families and community partners

• Motivated by performance-based compensation and opportunity to provide better healthcare to adult population
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Proficient PC skills
• Familiarity with customer relationship management (CRM) systems
• Consumer sales experience or similar experience in community outreach function