Staff Hardware Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Team

The Hardware Reliability Engineering team is hyper-focused on the reliability and maintenance of the hardware powering the ServiceNow Enterprise Cloud. Our team works hard in a fast-paced and ever-growing environment, but we have fun doing it.

Role

The Hardware Vulnerability Engineer will be an integral part of the Cloud Hardware Organization and closely partner with other Cloud and Security teams. This role will require a deep technical understanding of security and the ability to understand ServiceNow architecture with a focus on the remediation of hardware specific vulnerabilities for server and storage devices.

What you get to do in this role:

• Work with Security and Cloud teams to review, monitor, triage, and remediate vulnerabilities with a focus on server and storage hardware, along with PDU and other out-of-band devices
• Partner with stakeholders to drive down vulnerabilities, develop long-term mitigation strategies
• Assist with large-scale deployments across ServiceNow’s global cloud environment to meet our strict security and compliance standards
• Generate metrics and reporting to show the program and performance against SLAs.

Qualifications

To be successful in this role you have:

• 2+ years of relevant experience in cybersecurity and vulnerability management
• 6+ years supporting enterprise hardware at scale, including low-level firmware deployment
• 6+ years working in Linux in large scale environments, including Linux security features
• Excellent written and verbal communication skills, requiring direct communication with external vendors and senior leadership
• Experience with vulnerability management tools, a strong technical understanding and experience assessing vulnerabilities for server hardware, storage devices, and out-of-band management devices
• A strong team player who is proactive and driven to achieve results
• Industry certifications or training and experience (CISSP, CCSP or relevant GIAC) certifications are a plus
• Linux scripting experience, including development of automation tools, information gathering scripts, and monitoring scripts a plus
• Experience with ServiceNow Platform a plus

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans,