Director, Enterprise Transformation

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Director, Enterprise Transformation is a key member within Visa’s Enterprise Transformation Office (ETO), responsible for leading complex, cross‑functional transformation initiatives that drive enterprise impact, while building the capabilities, talent, and delivery discipline required to scale change across Visa.

This role sits between hands‑on initiative leadership and enterprise portfolio leadership. Directors are accountable for setting problem framing and scope, driving execution across multiple workstreams, influencing senior stakeholders, and developing high‑performing teams while operating with meaningful autonomy and judgment.

What a Director of Transformation does at Visa

The Director plays a critical role in leading others to structure, design, and execute complex transformation initiatives that operate across the Enterprise Transformation Office and Visa’s business more broadly. This leader drives meaningful change by improving organizational effectiveness, increasing capacity, and delivering cross‑functional improvements that span multiple geographies, functions, and stakeholder groups.

The role is highly visible and has broad reach across teams and leaders throughout Visa. The Director is expected to rapidly build deep subject matter understanding across a wide range of topics, synthesize inputs from multiple qualitative and quantitative sources, and translate complexity into clear, actionable insights that enable leadership decision‑making.

The Director is responsible for owning problem framing and scope definition for complex initiatives—determining where teams should focus effort and investment—and for guiding teams toward insight‑driven solutions in environments characterized by ambiguity, competing priorities, and imperfect information. He or she balances strategic thinking with disciplined execution, ensuring initiatives move from concept through delivery with speed, rigor, and measurable outcomes.

Directors are required to stay current on emerging trends in strategy, transformation, and the payments ecosystem, and to help teams develop independent, well‑reasoned points of view that inform leadership decisions and enterprise priorities.

Best‑suited candidates are persuasive, clear communicators with strong emotional intelligence, analytical rigor, and a collaborative leadership style. This role requires the ability to partner closely with senior stakeholders, generate alignment and momentum around recommendations, and drive initiatives forward by building credibility, trust, and shared ownership.

Further, this position requires the ability to apply strong analytical frameworks and critical thinking skills to:

• Partner with ETO and functional leadership to identify, shape, and prioritize enterprise transformation initiatives aligned to Visa’s strategic and revenue objectives
• Own end‑to‑end delivery across multiple, concurrent initiatives or workstreams, coordinating stakeholders to deliver measurable outcomes in alignment with Visa’s enterprise strategy, operating principles, and values
• Define and frame complex business problems, develop hypotheses, and synthesize qualitative and quantitative insights into clear, executive‑ready recommendations
• Lead the development of business cases, implementation plans, and execution roadmaps, balancing impact, feasibility, speed, and resource constraints
• Act as a trusted thought partner to senior stakeholders, influencing decisions through strong judgment, data‑driven insights, and compelling communication
• Manage initiative execution end‑to‑end, including timelines, risks, dependencies, budgets, and resourcing
• Lead, coach, and develop team members, setting standards for analytical rigor, communication quality, and stakeholder engagement

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications

· 8 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

· 10 or more years of experien