About the role
Position Summary:
The Sr. Relationship Analyst is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and the clients' needs. The Sr. Relationship Analyst operates independently in providing day-to-day client service. The Sr. Relationship Analyst plays a key role in client’s retention and responds to the most complex questions or requests, demonstrating initiative in researching, analyzing and problem solving, while exercising judgment regarding proper handling of customer request. The individual possesses strong organizational and communication skills, strong knowledge of the banking industry, and demonstrated experience in servicing high-net worth clients, specifically for LATAM.
The Sr. Relationship Analyst participates in special projects and mentors upcoming talent. The Sr. Relationship Analyst acts as back up of RAC, as needed.
The Sr. Relationship Analyst reports to the Sr. Relationship Analyst Coordinator.
Position Duties / Responsibilities
Customer Service
• Check balance positions, loans, transfers, and other.
• Guide clients with the application process and any inquiry related to American Express cards.
• Address request for bill payment.
• As per client's request, process cashier checks and checkbooks through Operations department.
• Attend clients' visits and accompany them to deposit/withdraw funds from their account(s).
• Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint.
• Respond to all phone calls for the team.
• Act as RAC back up, as needed.
Administrative
• Prepare documentation for Bankers business trips including product presentations, and new opening documentation.
• Provide assistance with BRWG formats in Appian Onboarding.
• Read and answer emails on a daily basis.
• Follow up with Banker of corporate actions.
• Contact clients with account information and receiving instructions.
• Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to Alternative Investments Department.
Operations
Keep 360 updated
• Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status and information, download reports to review missing documentation, and other.
New Accounts & Updates
• Verify that account opening documentation is properly completed.
• For any account opening and updates, collect customer information, review and follow-up in DocuSign.
• For any account closing, collect customer information, review and follow-up in Appian.
• Review dormant accounts in Globus.
FX Transactions
• Verify client information.
• Initial input transaction in Globus.
• Verify exchange rate and inform client.
• Execute transaction.
Wire Transfers
• Address requests for wire transfers.
• Follow up with 360 EWF workflow and send confirmation as needed.
Credit Operations
• Coordinate meeting with Credit Risk Department for new loan or renewal requests.
• Review with banker any new loan or renewal documentation prepared by Credit Risk and send to client for signature.
• Once documentation from client is received, verify signature and return to Credit Risk Department.
• Assist with the preparation of credit reports and forms required.
Overdrafts
• Check daily account movement reports.
• Identify and cover overdrafts.
Investments
• Update client’s investment profile.
• Assist in the preparation and execution of investment proposals as requested by banker or advisor when necessary (Not applicable to Premier Banking).
• Process manual PO’s in Globus.
Back Office
• Follow up and verify that all transactions requested have been completed and processed by Operations Department.
• Open or close accounts and portfolios in Appian.
• Process fee reversal and exception by preparing marketing concession reports, as requested by Banker.
• Time deposit, checkbooks, cashier’s temporary checks.
• Transfer securities (incoming/outgoing) in Appian.
• Follow up with clients Capital calls and cover designated portfolios for Back Office Team to process.
Controls
Daily:
• Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly.
• Review and approve daily overdrafts in Globus.
• Prepare activity reports.
Weekly:
• Run credit reports in Glo
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