Key Account Manager

<p><strong>This is Worldline</strong></p> <p><br/>Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. </p> <p> </p> <p> </p> <p><strong>The Opportunity</strong></p> <p><br/>You will have the opportunity to carry out development and support activities for the commercial network, manage the relationship with the customer from the initial proposal to post-sales. There will be transversal activities with the other internal structures and departments which are linked to the activation of the contract, the management and the customer care activities on both the commercial and after-sales sides. You will be able to get to know Worldline's products and services in depth and understand the commercial dynamics that are developed and disseminated by our network. A 360° commercial experience.</p> <p> </p> <p> </p> <p><strong>Day-to-Day Responsibilities</strong></p> <p> </p> <p>Client Relationship Management:</p> <p> </p> <ul> <li><strong>Building and maintaining strong, long-term relationships with the company’s most important clients:</strong> This includes regular communication, understanding client needs, and providing tailored solutions</li> </ul> <ul> <li><strong>Managing account plans: </strong>Developing and executing strategies to achieve client goals and track progress</li> <li><strong>Negotiating contracts:</strong> Working with clients to finalize agreements and ensure mutually beneficial outcomes</li> </ul> <p> </p> <p>Internal Coordination and Communication:</p> <p> </p> <ul> <li><strong>Collaborating with internal teams: </strong>Working with sales, technical support and other departments to deliver on client commitments. Communicating client needs and feedback to internal teams and ensuring alignment on client goals</li> </ul> <ul> <li><strong>Acting as a liaison: </strong>Communicating client needs and feedback to internal teams and ensuring alignment on client goals. Addressing client issues and complaints effectively to maintain trust and satisfaction</li> </ul> <p> </p> <p>Strategic Planning and Reporting:</p> <p> </p> <ul> <li><strong>Developing long-term strategies:</strong> Creating plans for client retention and growth</li> <li><strong>Identifying opportunities for growth:</strong> Proactively seeking ways to expand the relationship and increase revenue</li> <li><strong>Preparing reports:</strong> Providing regular updates to internal and external stakeholders on account performance and progress</li> </ul> <p> </p> <p><strong> </strong></p> <p> </p> <p><strong>Who Are We Looking For</strong></p> <p><br/>We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:</p> <ul type="disc"> <li>Experience from AM / KAM positions in complex sales (solutions sales, SaaS sales)</li> <li>Strong result orientation</li> <li>Strong communication skills</li> <li>Teamwork abilities</li> <li>Collaboration with transversal teams</li> <li>Problem solving</li> <li>Flexibility and Adaptability</li> <li>You prove excellent knowledge of English B1 as all verbal &amp; written communication with our global accounts are in English</li> <li>You possess knowledge at Office: Excel, Word, Power Point</li> <li>Experience from the payment industry is an advantage</li> </ul> <p><strong> </strong></p> <p> </p> <p> </p> <p><strong>Perks &amp; Benefits</strong></p> <p><br/>At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:</p> <ul type="disc"> <li>Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.</li> <li>Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.</li> <li>Work in an international environment with cutting edge technologies.</li> </ul> <ul type="disc"> <li>Pension plan </li> </ul> <ul type="disc"> <li>Health contribution  </li> </ul> <ul type="disc"> <li>Health check – Every 2:nd year  </li> </ul> <ul type="disc"> <li>Private Health Care Insurance (EuroAccident)  </li> </ul> <ul type="disc"> <li>Parental pay and 12 months pension during parental leave  </li> </ul> <ul type="disc"> <li>Opportunity to hybrid working according to company standard  </li> </ul> <ul type="disc"> <li>Benefit portal with many great offers, plus more</li> </ul> <p><strong> </strong></p> <p> </p> <p> </p> <p><strong>Shape the evolution</strong></p> <p><br/>We are