Technical Product Suppt Specialist - Electrical

 

Work Location Type: Remote 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details:

We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.  

Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday.

You will report to the Manager, TPS Customer Experience.

 

 

This position is hourly, and the salary rate is starting at $26.30

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.

 

Visit GraingerTotalRewards.com to learn more about our benefits!

 

See how Technical Product Support Specialists help customers find the products they need for our different product categories!

 

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• Electrical or lighting systems, wiring, and controls.
• Experience with Industrial Controls and Automation.

 

You Will:

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when cu