Senior Director, Security Strategy

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Senior Director, Security Strategy is pivotal in ensuring the security and integrity of the Customer Service & Support (CSS) technical infrastructure while minimizing operational disruptions to end-users. This leader will oversee a dedicated team responsible for identifying, mitigating, and responding to security needs, ensuring rapid response and mitigation, and maintaining rigorous compliance with Microsoft standards. The team will focus on reducing the financial impact of security measures, balancing robust security protocols with user accessibility. By fostering a culture of continuous improvement and proactive risk management, this rolewill play a critical role in safeguarding our systems and data, ultimately supporting the organization''s overall mission and operational goals.

The Senior Director, Security Strategy is tasked with leading a proactive, strategic approach to enhancing our security landscape. Initially, the focus will be on addressing immediate security needs. The team will also focus on more proactive security management strategies. This will involve developing comprehensive security frameworks and continuously raising the bar for security practices across the organization.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Conducting Research

• Provide direction to teams to ensure efforts are dedicated to prioritized Security Research efforts in multiple projects in different security areas. Oversees teams researching highest priority security issues and to fully investigate cause, motivation, and impact. Collaborates across teams to appropriately address and mitigate issues. Advocates for follow through with senior leadership. Ensures feedback loops are active and inform future research efforts.
• Ensures teams research, synthesize findings, and make recommendations aligned to key priorities for the business. Collaborates across teams, organizations, and leaders as needed to advocate for adoption of recommendations. Determines and ensures dissemination of research to those who most benefit. Balances value of dissemination over risk of divulging techniques. Builds and maintains relationships with stakeholders who benefit from research insight. Drives change within organization based on research findings. Leads team and role models contribution to professional community by publishing, advancing the Microsoft brand, creating and patenting IP. Maintains sustained interaction with research partners (e.g., industry, academia, government).
• Ensures work of the team upholds standards of analysis and design. Recognizes and conveys the impact of security problems and threats. Provides thought leadership across teams and creates mechanisms for best practice sharing and strategic impact of insights generated by analyses. Drives Microsoft to be a visible leader in security expertise.
• Leads teams that develop enterprise governance on technical indicator sharing advanced analysis and synthesis of threat data that provides high impact insights. Guides teams to use insights to identify novel areas of threat and vulnerability analysis. Drives productization of tools for standard use across teams.
• Directs teams to develop data sources, including cleaning, structuring, and standardizing data. Ensures teams uphold data quality standards and mitigates impact to timely and consistent access to data sources. Drives curation of sources of data and partners to develop and sustain data access across teams.
• Allocates resources of team and prioritizes work, in