Employee Relations Manager

CircusTrix dba

Sky Zone

Employee Relations Manager

Full-time

Remote but located in CO, NV, AZ, CA, or WA

Department: People & Culture (HR)

Reports to: Director of Employee Relations

Travel: 30%

FLSA: Exempt

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ABOUT US:

As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart!

We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500.

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JOB SUMMARY:

Sky Zone is seeking a proactive and experienced multi -unit People & Culture Manager to lead and oversee field employee relations, ensuring a positive and productive work environment. This role involves managing workplace issues, conducting investigations, ensuring compliance with labor laws, and fostering a culture of trust and fairness.  The People & Culture Manager will serve as a key advisor to field management and employees, driving policies and initiatives that support organizational goals and employee well-being.

QUALIFICATIONS:

• High School diploma or equivalent required; Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, years of experience may take place of formal education.
• Human Resources certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus.
• 3+ years of experience in Human Resources, employee relations, or a similar role, with a heavy focus on conducting workplace investigations, resolving conflicts, and enhancing employee engagement by addressing grievances and fostering positive work environments.
• Experience supporting multi-unit and multi-state operations across industries such as retail, hospitality, fitness, entertainment, or other related sectors.
• Skilled in supporting fast-paced, rapidly growing environments with a workforce of at least 1,000 employees.
• Strong preference for candidates with experience working with minors.
• Thorough knowledge of labor laws and compliance with federal, state, and local regulations, with required expertise of California and Washington.
• Exposure to payroll processes and working in Workday considered a bonus.  
• Able to commit to 30% travel to assigned region.
• Exceptional interpersonal and communication skills with the ability to build relationships of trust and respect with employees, managers, and leadership.
• Empathetic, patient, and skilled in active listening, consistently developing solutions that address employee concerns while aligning with company standards and values.
• Excellent problem-solving and decision-making skills with the ability to handle sensitive information with discretion and professionalism.
• Strong time management skills with the ability to handle a high volume of cases or concerns simultaneously while maintaining organized records and tracking progress.

RESPONSIBILITIES:

This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.   

• Serve as point of contact for People & Culture (HR), helping guide to the right departments when necessary.
• Partner with other P&C team members in worlds of compliance, recruiting, payroll, HRIS, and benefits.
• Partner with P&C and leadership to develop strategies for employee engagement, retention, and workplace satisfaction.
• Develop and implement employee relations policies and best practices to promote a fair, positive, and inclusive work environment.
• Conduct and oversee workplace investigations, including employee complaints, disciplinary actions, and conflict resolution.
• Provide guidance and coaching to managers and employees on workplace issues, performance management, and company policies.
• Ensure compliance with federal, state, and local labor laws and regulations, make recommendations to policies as needed.
• Mediate disputes and facilitate communication between employees and management to address concerns effectively.
• Maintain accurate documentation of employee relations cases, investigations, an