Food and Beverage Daily Ops Supervisor

Job DetailsJob Location: Conner Prairie Museum - Fishers, IN 46038Position Type: Full TimeTravel Percentage: NegligibleJob Shift: AnyJob Category: Restaurant - Food ServicePrincipal Function: The Food and Beverage Daily Ops Supervisor supports the Food and Beverage department by leading staff across daily food service points of sale. This role is responsible for opening and closing procedures, staff training and guidance, and ensuring the facility is well maintained. Success in this position requires strong attention to detail and a commitment to upholding health and safety standards for both guests and staff

Essential Duties and Responsibilities: Duties include, but are not limited to:

Overseeing daily café operations: ensuring the café opens and closes smoothly, the environment stays clean, and service flows efficiently.
Leading and supporting the team: coaching staff, delegating tasks, and maintaining a positive, collaborative work culture.
Ensuring compliance with health and safety standards: maintaining cleanliness, monitoring food safety practices, and preparing for inspections.
Communicating with management and staff: reporting issues, sharing updates, and helping implement new processes or menu changes.
Monitoring cash handling and POS accuracy: supporting staff with transactions, reconciling drawers, and following financial procedures.
Handling customer interactions: resolving concerns, ensuring a welcoming atmosphere, and modeling excellent service
Managing inventory and supplies: tracking stock levels, placing orders, reducing waste, and coordinating deliveries
Adheres to Conner Prairie's rules of conduct.

Supervisory Responsibilities: 

Reports to Food and Beverage Manager
Trains and/or oversees training of all staff on guest service expectations, food safety protocols and Conner Prairie Standards.
Assigns staff to job duties based on experience and skills.
Monitors daily performance and productivity

Skills and Abilities

Experience in food service or hospitality required
Excellent verbal and written communication skills.
Excellent interpersonal, leadership, and organizational skills.
Creative and effective problem-solving.
Ability to accept constructive feedback and to work collaboratively with upper management and other stakeholders to identify and facilitate needed improvements to the food service program.
Reliable and self directed
Proficiency with Microsoft Office Suite or similar software as needed to draft reports, inventory, and budgets.
Experience with Square POS systems a plus but not required

Education and/or Experience: Relevant experience or training, which may be demonstrated via degree or certificate, completion of apprenticeship, or other experience necessary to become trained in a supervisory role preferred but not required. Working knowledge of Food Safety Standards and Procedures is required. Food handler certification preferred. If not already certified, candidates must be willing to obtain certification upon hire. QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one’s emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respec