Senior Business Manager

Position Summary

As a key member of the Sales team, the Senior Business Manager facilitates the end-to-end project execution management of the merchandising display supply chain. The Senior Business Manager coordinates all contract deliverables by fully integrating themselves into the Customers’ processes and engaging Customer cross-functional teams. The Senior Business Manager strategically focuses on growing Customers’ trust through seeking to understand the Customers’ need to strengthen their competitive advantage in the marketplace. The Senior Business Manager will be tasked with strategic thinking to ensure we continue our partnership with the Customer.

The Senior Business Manager will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our Values to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

 Sales Team Member

1. Maintain a strong working understanding of the Customers’ category vision and provide demonstrated expertise and recommendations in Retailer strategies.
2. Manage the communication process as the face to the Customer across the project design development spectrum.
3. Collaborate, understand and leverage brand and consumer behavior to convert revenue opportunities.
4. Collaborate and determine opportunities for brand evolution and expansion.

 Safety

1. Promote and drive the relevance of the Crescent Safety culture with the Customer.
2. Scrutinize the alignment of new programs and opportunities with being able to Do it Safe.
3. Evaluate Crescent’s contractual obligations against potential risk.

Quality 

1. Build trust with the Customer, establishing strong and open relationships, where our Customer is a stakeholder in our long-term success.
2. Participate in defining and establishing Customers’ reporting needs.
3. Generate, maintain and distribute accurate, timely, Customers’ and Key Partners’ reports including a Project Tracker.
4. Receive and analyze Customers’ project requests and ensuring all specifications are attainable including assembly/fulfillment requirements and costing are captured and tracked accurately.
5. Proactively resolve Customer challenges to resolve any design, quality or other print related matters, building strong trusting relationships.
6. Ensure the total integrity and timeliness of all data and inputs required for Customer, Crescent and Key Partners’ operating and planning systems.

Productivity

1. Lead all project status meetings for cross functional areas.
2. Provide detailed reporting and updates by maintaining a master project tracker.
3. Validate merchandising structures for promotional concepts to determine cost analysis for moving forward.
4. Assist in any meetings to provide additional insight on a program for deliverables both internally and externally.
5. Manage Speed-to-market initiatives and aggressive/compressed timelines across Partner Relationships and Customer Stakeholders.
6. Coordinate Retailer-mandated display samples at Retailer Innovation/Lab Sites.
7. Drive the Pricing, Pricing Approval and Customers’ purchase orders process.

People

1. Be versed on Crescent’s People strategy and how it positively impacts our Customer and Key Partner.
2. Build and maintain strategic alignment between the Customer, Key Partner, corporate support teams and plant/operating teams.

Customer Value

1. Lead the Customer creative review process including feedback, providing the Customer with advice on innovation, feasibility and production efficiencies.
2. Attend Customer briefings and meetings for all new projects and work directly with any Customer vendors and their Agencies to capture relevant changes/updates to specifications and timelines.
3. Drive effective communication and updates between our Customer and their vendors, our Key Partner and our site management and support teams, ensuring open and transparent lines of communication.
4. Liaise with Crescent sites and Crescent Key Partners’ sites to manage production scheduling and prioritize to ensure Customer timelines are met.

Financial

1. Ensure pricing is captured on time and accurately.
2. Coordinate and provide inputs to the turnkey estimating process, confirming pricing is competitive and is aligned with the contractual rate card.
3. Evaluate the financial performance of the Customer and propose actions for improvement.
4. Maintain adhe