SSD Business Process Expert

Job Title

SSD Business Process Expert

Job Description

Service Contract Business Process Expert

Based at one of our main hubs (Nashville, TN; Bothell, WA; Cambridge, MA), this position supports service contract processes and acts as a consultant for the Service Contracts and Service Operations teams, requiring exceptional organizational skills and proficiency with systems like ServiceMax, SAP, and Channel CRM. Experience in Order Management and ZCQ & YCQF is essential to ensure seamless integration and adaptation of service contracts amidst ongoing developments in our operations.

Your role:

• Lead design, deployment, and management of new capabilities and conduct process analysis for operational excellence, focusing on platforms and processes for Health Systems.

• Oversee business processes across departments, partnering with key stakeholders and functions like Finance, Marketing, Sales, IT, and Operations for improved productivity and efficiencies.

• Manage complex projects from requirement definition through to deployment, ensuring cost-effective solutions that meet user needs, and prepare documentation and training for new procedures.

• Drive cross-functional process improvements, resolve system issues with IT, and influence stakeholder consensus in sensitive situations while performing miscellaneous duties as needed.

You're the right fit if:

• 2+ years' experience in service execution, customer service support, finance, or order management environment

• Bachelor’s degree in Business Administration, Finance, Operations, Engineering preferred

• Experience with SAP, particularly ZCQ and YCQF, and/or ServiceMax is required; familiarity with Salesforce.com is preferred

• Strong analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in MA and WA is $99,000 to $158,500

The pay range for this position in TN is $88,500 to 141,500.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each cas