Public Area Attendant (PM) - The Langham, Boston

About Langham Hospitality Group 

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented housekeeping team to drive excellence in cleanliness and wellness and the overall success of Housekeeping Department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

 

Key Responsibilities:

• Maintain cleanliness of public areas in Front and Heart of House. This will include, but not limited to: public bathrooms, hotel exit/entrance, lobby, hallways, business center, various offices, employee common spaces, etc.;
• The main activities will include, but not limited to: vacuuming, sweeping, mopping, cleaning and stocking public bathrooms, dusting, polishing furniture, etc.;
• Respond to guest requests, such as deliver and/or pick up items. Set up items in guest room (e.g., rollaway beds, cribs, fridges, etc.); 
• Assist Attendants as directed by Supervisor/manager (e.g., help move beds, furniture, turn mattresses, remove or hang sheers and drapes, etc.);
• Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;
• Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
• Report any maintenance/upkeep deficiencies; 
• Report all lost and found items to the appropriate department;
• Properly and safely utilize the assigned master keys;
• Properly and safely use all assigned tools, equipment and uniforms;
• Carry out other duties and tasks as assigned by Supervisor/manager

 

Qualifications:

• Previous janitorial experience preferred.
• Previous experience at a 4-5-star hotel/resort preferred.
• Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;
• Must be able to move objects weighing up to 50 pounds without assistance;
• Must be able to move objects weighing up to 100 pounds with assistance;
• Must be able to push/pull a loaded laundry cart or a piece of machinery.
• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests.
• A great attitude is required, with ability to work weekends/holidays.
• Legally authorized to work in the United States.

 

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/