Initial Posting Date:

05/22/2024

Application Deadline:

05/29/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Customer Service Guide (Human Services Specialist 1)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, then this may be the position for you!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

Join our team in beautiful Central Oregon!

We are seeking a talented individual to serve as a Customer Service Guide at our Bend, Oregon office. In this role you will aid individuals and families seeking services from our agency programs and resources in-person, over the phone and online.

What you need to qualify / Minimum qualifications:

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

Essential attributes:

• Customer focus: Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion.

• Commitment to team: Demonstrated experience developing meaningful relationships with colleagues that foster trust, inclusivity and respect.

• Computer skills: Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.

• Communication: Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.

• Initiative/self-motivated: Experience meeting or exceeding specific goals and objectives; independently identifying, assessing and resolving barriers or inefficiencies. 

To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications and describe which of the essential attributes you possess. Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.

Your duties at a glance:

The Self Sufficiency Prog