Customer Success Account Manager

Life at aptihealth

The aptihealth team are health care, technology, research and user experience experts passionate about transforming behavioral healthcare. Everything we do at aptihealth is centered around our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What We Offer

• The opportunity to make life better for millions of people
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Encouraging curiosity and collaboration
• Priding ourselves in being diverse and inclusive
• Fostering a company of trust & accountability
• Competitive pay and benefits
• Investment in our team with continuous learning opportunities

Your Role

The Customer Success Account Manager is responsible for the customer experience from the point of sale onward. You will build and maintain strong relationships with customers, spend time in the field to understand their practice and provide training tailored to their needs, upsell to increase profitability, and serve as the point person for all customer needs. You will work with customers to build referrals and network with other practices, increasing Company exposure within the medical community.

Responsibilities

• Work closely with the Sales Team to ensure a seamless customer experience and onboarding with aptihealth. Understand the Sales process and provide support as needed.
• Serve as a subject matter expert for the aptihealth service and platform.
• Work on-site or virtually with customers to understand the needs of the practice and coordinate with various aptihealth departments to provide support and solutions
• Work with customers as needed to troubleshoot IT challenges and other barriers
• Increase customer referrals through customer education, practice networking, and identifying opportunity within the medical community
• Establish procedures and workflows for effective and timely support, including both customer communication and escalation to subject matter experts across the organization.
• Work closely with product development and engineering teams to provide customer feedback and provide training to customers on enhancements made

Requirements

• Bachelor’s degree
• 5-7 years' experience in sales
• 2 years’ experience in account management
• Experience in healthcare industry preferred
• Experience delivering customer-focused solutions
• Excellent communication skills, both oral and written
• Proven ability to juggle multiple account management priorities simultaneously, while maintaining sharp attention to detail
• Ability to thrive in a fast paced, constantly changing environment
• Passionate about being a trusted partner to transform behavioral healthcare
• Results driven -- documented success in exceeding goals and objectives
• Demonstrated commitment to the core values of the company

Benefits

• Full-time opportunity
• Competitive pay and benefits
• Paid Time Off
• Continuous learning opportunities

Travel Anticipated

This position requires local travel throughout the Capital Region approximately 70% of the time.

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost. aptihealth’s investors include Hudson River Capital Holdings, KASA Investments and Timber IV.

At aptihealth, we don’t just acc