Associate IT Business Analyst, Retail
TrulieveAbout the role
Join Trulieve – Where Passion Meets Purpose
If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.
If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com
Requisition ID: 20391
Remote Work Available: No
Associate IT Business Analyst, Retail
Enterprise Applications / Retail Technology (SAP-Based OMS & POS Platforms)
Department: Retail Technology (Enterprise Applications)
Reports To: Senior Manager, Retail Technology
Work Location: Remote
Position Summary
The Junior Retail Analyst is an entry-level role supporting the analysis, documentation, and delivery of retail technology initiatives across the enterprise point-of-sale (POS) environment. The primary platform, OMS, is built on an SAP/ABAP backend with a frontend application layer, connected through integration middleware (SAP BTP Integration Suite / CPI) to a broader ecosystem of ecommerce, payments, supply chain, and third-party systems. The role also touches additional POS and retail platforms within the environment.
This is an entry-level role with real ownership of day-to-day delivery. The Junior Retail Analyst reports to the Senior Manager, Retail Technology, and works alongside the Retail Analyst team on larger analysis and requirements work. As they grow, the analyst takes ownership of their own work items in ADO, works with developers, and follows tickets through testing, release, and post-release support — building the platform knowledge and analytical judgment needed to take on greater ownership over time.
The position is well suited for someone early in their career who is curious, detail-oriented, and eager to build expertise in how enterprise retail systems, integrations, and business processes fit together.
Key Responsibilities
This role balances growth with hands-on ownership: the Junior Retail Analyst takes ownership of their own delivery tasks — from ticket creation through release and support — while working alongside the Retail Analyst team and the Manager on larger analysis and requirements work.
Business & Systems Analysis (Supporting)
- Support the Retail Analyst team in gathering and documenting business needs across OMS and other POS platforms
- Help translate operational challenges and business objectives into clear, structured notes and draft requirements
- Trace how information moves across systems — the order lifecycle, inventory, pricing and promotions, and financial posting — and help flag gaps or inconsistencies
- Support root cause analysis by gathering details, reproducing issues, and organizing findings for the Retail Analyst team
Requirements & Documentation Support
- Assist in drafting Business Requirements Documents (BRDs) and functional documentation with review from the Retail Analyst team
- Help document current-state and future-state workflows across the platform and its integration points
- Maintain and update documentation of system behavior, configurations, and known limitations
- Help create structured artifacts such as:
- Process flows and simple system/integration diagrams
- Meeting notes, issue summaries, and resolution write-ups
- Translate technical concepts into clear, business-friendly language
Escalation & Issue Support
- Help gather information on escalated issues — screenshots, steps to reproduce, affected records — for the Retail Analyst team
- Assist in documenting root causes and outcomes as directed
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s