Integration Support Specialist

Job Description

We’re looking for an Integration Support Specialist to join Procore’s ERP organization. In this role, you’ll assist with our financial ERP integrations for some of the top construction accounting solutions.

As an Integration Support Specialist, you’ll partner with customers, other support teams, and developers to diagnose and resolve customer-reported issues. Use your problem detection, creativity, empathy, and analytical skills to resolve complex technical problems. If you are independent, yet collaborative—we’d love to hear from you!

This position reports to the Manager, ERP Support and can be based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA offices or remote from a US location. We’re looking for someone to join us immediately.

What you’ll do:

• Communicate status updates and documentation to our customers via phone, Zoom, email, and Procore's ticketing system 

• Troubleshoot integration connectors and other elements in the customer’s Windows environment or Procore’s internal microservices

• Serve as a customer advocate by proactively partnering with other teams to find solutions for our customers, including logging product defects to development and enhancement requests to product management

• Contribute to Procore’s internal knowledge base by authoring technical articles based on current problem/resolution work with our customers

• Update and improve existing content by identifying incorrect or outdated content

What we’re looking for:

• 2+ years in technical support or customer-facing role; Bachelor’s degree is preferred or equivalent work experience

• Strong Problem solving, analytical, and technical troubleshooting skills

• Strong customer support and client relation skills

• Experience configuring permissions and services on Windows servers

• Familiar with the phases of the construction lifecycle, including accounting practices and project management

• Knowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, and Sage 100 Contractor is desirable

• Familiar with Postman/API platforms, JSON, and basic SQL queries are desirable

Additional Information

Base Pay Range $52,000-$71,500. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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