Used Car Sales Floor Leader

COMPANY OVERVIEW:

At The Ron Marhofer Auto Family, we're committed to providing exceptional automotive experiences for our guests.

We believe the best candidates for us are those who believe in:

Our Values

• Trust & Respect
• Creating a world-class experience for our guests and team members
• Teamwork
• Continuous Improvement
• Commitment to excellence in all we do.

As well as Approachability and Process Orientation.

• Approachability: Reporting to the GENERAL MANAGER (GM), serves as an approachable and supportive team member, collaborating with sales consultants and other departments to meet customer needs effectively.
• Process Orientation: Adhere to established processes and procedures while continuously seeking opportunities for improvement. Ensure compliance with regulatory requirements and dealership policies.

If you're passionate about delivering world-class customer service and thrive in a collaborative environment, we invite you to join our team.

ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned.

• Trains, motivates, counsels, and monitors the performance of all salespeople.
• Directs and schedules the activities of all department employees, always ensuring proper staffing.
• Ensuring that each customer is greeted as quickly as possible.
• Implements and maintains a prospect tracking and follow-up system.
• Help salespeople close deals when necessary.
• Communicate with new-vehicle and used-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
• Conduct sales training meetings as directed by the general manager.
• Communicates aggressive yet realistic monthly goals and objectives for individual salespeople and provides them with the support to meet these goals.
• Assists in the development of improvement programs for salespeople who are having difficulty reaching their objectives.
• Ensure salespeople maintain a high customer satisfaction rating.
• Recommends for dismissal any salesperson failing to meet dealership standards.
• Contact new owners within 24 hours of delivery to ensure complete satisfaction with the sales and delivery process. Addresses any concerns or complaints immediately.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Maintains professional appearance.
• Attend managers’ meetings as requested.
• Monitor and track F&I performance daily via the in and out log.
• Review financial opportunities with finance managers to identify areas for increasing gross profits.
• Coach and train finance managers in best practices to improve product penetration and gross profit. 
• Monitor bank programs monthly to increase profit and approval potential. 
• Other tasks as assigned.