Sr. Business Operations Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly motivated and strategic Sr. Business Operations Manager to lead global initiatives that support engineering and product teams in delivering best-in-class payment solutions and next-generation payments technologies. This role is pivotal in driving operational excellence, enabling cross-functional alignment, and ensuring the successful execution of key initiatives that advance our payments platform.

Meet the team:
This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions.

Job Description:

Your way to impact:

The ideal candidate will have deep expertise in business analytics, leadership reporting, and program management. They will play a critical role in driving data-informed decision-making, overseeing global projects, and fostering collaboration across teams to deliver innovative and scalable solutions.

Your day-to-day:

Build and execute operational strategy:

• Drive strategic planning, execution, and coordination of global initiatives to support engineering and product teams in building cutting-edge payment technologies.
• Develop and manage dashboards, KPIs, and reporting frameworks to provide actionable insights for leadership and track the performance of key initiatives.
• Work closely with engineering, product, and business teams to align priorities, identify dependencies, and streamline processes across global operations. Proactively identify risks and challenges within initiatives, develop mitigation plans, and drive resolution in partnership with stakeholders.
• Design and implement strategies to support diverse regional payment needs, regulatory requirements, and operational challenges.

Scale cross-functional initiatives:

• Oversee and manage multiple initiatives, ensuring alignment with organizational goals, resource allocation, and timely delivery of milestones.
• Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory requirements, and cultural considerations.
• Support product and engineering teams in launching innovative solutions by providing operational support, insight