Engagement Manager, Alumni Careers and Working Professionals

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE's Talent & Careers is looking for an Engagement Manager to join its team!

 

The Engagement Manager will work as part of the Alumni Careers and Working Professionals team at IE University on student and alumni engagement by 1) creating meaningful connections and 2) implementing our career support strategy for graduates. They will report to the Director of Alumni Careers & Working Professionals and be part of a vibrant, diverse team of seasoned and international professionals who are motivated, committed, creative and always go the extra mile.  

 

Why IE University?With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.Our PurposeAt IE University, we foster positive change through education, research, and innovation.As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge, and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.Our PeopleAt IE we are

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

 

Responsibilities

Your role as Engagement Manager will involve:

 

1.Creating meaningful connections  

 

Relationship Building – outward-facing:

• Establish and cultivate meaningful, authentic, trust-based relationships with students and alumni from the Business School to foster a sense of belonging and lifelong connection, evidenced by:  
  • Recognising key players within student and alumni cohorts and establishing enduring and trust-based relationships with them 
  • Detailing and compiling student and alumni interactions and analysing the results to drive strategy and better serve our community 
  • Constant contact with students and alumni through a variety of mediums (including the planning and delivery of events) to ensure that we are catering to their needs and increasing their connection to their alma mater   

Relationship building – internal collaboration:

• Build upon and expand existing relationships within the institution to promote the success of students and alumni, evidenced by:  
  • Collaborating with internal departments (e.g. Program Management and Experience, Global Alumni Relations, Talent and Careers, Executive Education) in order to identify and design initiatives that will enrich the student and alumni experience and elevate the brand  
  • Collect, detail and report on feedback from students and alumni that lead to continuous improvement and drive strategy change for student and alumni engagement and success (refine offerings for future students and alumni; optimise the quality of future students; foster greater diversity etc.)  

2. Implementing our career support strategy  Execute the engagement and Alumni Careers strategies that are specifically tailored to students and recent graduates of the university   

 

In addition, the role will involve: 

• Event planning and budget management 
• Process design, optimisation and implementation 
• KPI measurement and publication of success to higher management  

Qualifications

To thrive in this role, you should have:

 

Essential:  

• A ‘people person’: a customer service professional  
• Excellent social, communication and relationship-building skills and a real gift for creating professional relationships that elevate the brand of the department and the institution – a natural connector  
• A community builder who is committed to the success of our students, alumni, faculty and institution; a team player  
• Great attention to detail and an analytical mindset with the ability to use data to make strategic decisions for our community  
• Efficient, organise