Customer Account Coordinator

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt. Wolf box plant.  This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Customer Service Manager.

Location: This is an onsite role based at our Mt. Wolf, PA plant.

Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Our Team

G-P Mount Wolf is a manufacturer of corrugated boxes and sheets.  We run 3 shifts Monday through Friday with approximately 100 employees in each facility. The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager. We embrace a culture of humility, respect, and integrity.  We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.  Our goal is to be the preferred partner for both our customers and our employees.

What You Will Do

• Manage customer accounts like it’s your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
• Manage inventories for effective production review and planning
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
• Periodic customer visits to conduct business reviews or onboarding activities
• Create new items and manage new items through the production process
• Assist with accounts payable/receivable duties as needed
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)